16 Customer Success Manager Jobs in Petaling Jaya - July 2026 - High Salaries
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"customer success manager"
in Petaling Jaya
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MYR3,000 - MYR6,000 Per Month
Near Train Station
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- Evaluate the feasibility, risks, and expected ROI of automation initiatives.
- Develop automation roadmaps and implementation plans aligned with business objectives.
- Continuously identify new opportunities to leverage AI and automation technologies across the organization. ...
Technical Knowledge
Technical Documentation
Skills Required
Technical Knowledge
Technical Documentation
Teamwork
Analytical Thinking
Problem Solving
Data Management
+4
Posted
3 days ago
Undisclosed
- Key Responsibilities:
- • Serve as the primary trusted advisor for our talent business clients.
- • Drive revenue by identifying upsell/cross-sell opportunities and assisting in contract negotiations. ...
Posted
9 days ago
Undisclosed
- CSM Team Coaching: Coach CSM teams with clarity and conviction to ensure they fully understand how to perform their roles successfully and achieve their KPIs.
- Proven Leadership and Credibility: Seasoned technical leadership with a proven track record, along with experience in coaching CSM teams to drive the adoption of complex, enterprise-grade technology solutions.
- Expertise in Deal and Situational Coaching: Demonstrable mastery of deal and situational coaching, while fostering a high-performing, growth-minded, and candid culture. ...
Posted
16 days ago
Undisclosed
- Lead, mentor, and develop a high-performing team of customer care agents and team leaders, coaching them to achieve growth, profitability, and customer experience objectives whilst driving competence in customer centricity and omnichannel operations through tailored learning, commercial reviews, and addressing competence gaps.
- Set and track KPIs to measure customer experience effectiveness across all touchpoints and channels, evaluating performance to maximise efficiency and ensure excellence throughout the year.
- Enhancing the customer experience through innovation, technology, and optimized touchpoints, while collaborating with IKEA Retail functions to improve the customer journey using central solutions and initiatives. ...
Posted
2 days ago
Undisclosed
- Lead, mentor, and develop a high-performing team of customer care agents and team leaders, coaching them to achieve growth, profitability, and customer experience objectives whilst driving competence in customer centricity and omnichannel operations through tailored learning, commercial reviews, and addressing competence gaps.
- Set and track KPIs to measure customer experience effectiveness across all touchpoints and channels, evaluating performance to maximise efficiency and ensure excellence throughout the year.
- Enhancing the customer experience through innovation, technology, and optimized touchpoints, while collaborating with IKEA Retail functions to improve the customer journey using central solutions and initiatives. ...
Posted
2 days ago
Undisclosed
- Negotiate listings, trade terms, and promotional activities to maximize visibility and sales.
- Ensure the timely execution of marketing campaigns, in-store activations, and merchandising standards.
- Monitor sales performance, stock levels, and promotional ROI. ...
Posted
7 days ago
Undisclosed
- Shipment Management: Monitor shipment pre-alerts and collaborate with forwarders/brokers to ensure timely customs clearance
- Stakeholder Coordination: Act as the primary point of logistics contact for daily correspondence with DKSH, Quality, Regulatory, and Commercial departments.
- Specialized Logistics: Manage the end-to-end permit process for Psychotropic products (Imovane, Stilnox & Panadine twice per year), including couriering documents to plants & VESCO and returning endorsed permits to Regulatory Affairs ...
Posted
9 days ago
Undisclosed
- To contribute insights during contract negotiation to protect DKSH’s risks and interests and ensuring fair requirements in contractual discussion.
- To review monthly and consolidated YTD KPI/SLAs committed with clients and to take lead using available insight to update Management on consistent malperformances and collaborating with internal stakeholders for development and improvements when needed.
- To build a strong relationship with all levels of client’s organization through clear understanding of the history-to-current relationship, business setup and model, client’s internal operations, preferences, to maintain a solid relationship and strive in exceeding client expectations. ...
Posted
16 days ago
Undisclosed
- Drive business development by identifying, developing, retaining, extending, and acquiring accounts, and collaborating across teams to attain objectives
- Strategize for growth by developing and implementing annual territorial plans to achieve sales goals and future growth, and profiling accounts to position RDMY strongly to win tenders
- Maintain data integrity in REXIS Salesforce by regularly updating accounts/contacts, and ensuring weekly entry and monitoring of activities and business opportunities ...
Posted
20 days ago
Undisclosed
- Build credibility with customers and other stakeholders at different levels through demonstrating business acumen and professional expertise, confidence and effective communication
- Develop and build strategic engagement and partnering with KOLs and relevant stakeholders in key accounts. Be a partner/consultant in shaping their plans, decisions and supporting their professional objectives to achieve RDMY business strategy and goals
- Understand the customers’ working / communication styles and flex one’s style to adapt to that ...
Posted
21 days ago
Undisclosed
- Job Requirements:
- • Bachelor’s degree in Business, Marketing, or a related field.• 3–5 years of experience in Sales or Customer Development within the FMCG industry, preferably with experience in managing local key accounts and distributors.• Strong communication and negotiation skills to effectively engage with key clients and communicate their requirements to internal teams.• Excellent time management skills, with the ability to manage multiple key accounts and meet customer and distributor expectations in a timely manner.• Possess own transportation and be willing to travel for business visits.
Posted
22 days ago
Undisclosed
- Stock reservation*
- Sample requests
- Prepare business forecasts, reports and marketing plans to achieve overall objectives such as: ...
Posted
22 days ago
Undisclosed
- Negotiate listings, trade terms, and promotional activities to maximize visibility and sales.
- Ensure the timely execution of marketing campaigns, in-store activations, and merchandising standards.
- Monitor sales performance, stock levels, and promotional ROI. ...
Posted
a month ago
Undisclosed
- Negotiate listings, trade terms, and promotional activities to maximize visibility and sales.
- Ensure the timely execution of marketing campaigns, in-store activations, and merchandising standards.
- Monitor sales performance, stock levels, and promotional ROI. ...
Posted
a month ago
Undisclosed
- Track and audit SLA performance, ticket ageing, and service metrics to ensure compliance.
- Analyse performance data to identify KPI gaps and implement improvement initiatives.
- Conduct regular quality audits to ensure adherence to service and compliance standards. ...
Posted
2 days ago
Undisclosed
- Track and audit SLA performance, ticket ageing, and service metrics to ensure compliance.
- Analyse performance data to identify KPI gaps and implement improvement initiatives.
- Conduct regular quality audits to ensure adherence to service and compliance standards. ...
Posted
24 days ago
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