Expansion – identify new business opportunity and team up with Sales to generate business revenue, leveraging both on deep expertise of customer’s business and frequent contacts
Own gross and net revenue retention for the global customer base; drive renewals of large, long-term capacity contracts and minimize churn and non-renewal risk.
Client delivery: Co-lead the delivery of client programs alongside the Customer Success Consultant, coordinating sessions and attending client engagements to ensure a seamless experience.
Navigate and advise on efforts related to complex customer requests or projects involving other 3rd party solutions and enterprise systems, escalating for assistance if needed.
Enquiry & Enrolment Management: Serve as the main liaison for course participants, answering program inquiries promptly and providing dedicated support throughout their learning journey.
Lead renewal cycles end-to-end for your accounts, maintaining an accurate retention forecast and negotiating commercial terms that align customer needs with Elliptic's business objectives.
Develop and maintain technical reference documents, and deliver enablement tools and frameworks to improve product implementation and demonstration abilities to countries' implementation teams