Ensure all customers’ voice is promptly reported to dealer management
Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through CRM System
Ensure customer database is updated in timely manner and protected at all times through constant monitoring
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Coordinate with customers, internal stakeholders, and global teams on logistics, delivery schedules, quality matters, documentation, and order fulfillment activities.
Support Sales and Marketing teams with forecasting, order coverage, payment follow-ups, month-end activities, reporting, and general administrative duties.
Degree-qualified professional with at least 5 years of experience in customer service, order management, sales support, or a similar role.
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Coordinate with customers, internal stakeholders, and global teams on logistics, delivery schedules, quality matters, documentation, and order fulfillment activities.
Support Sales and Marketing teams with forecasting, order coverage, payment follow-ups, month-end activities, reporting, and general administrative duties.
Degree-qualified professional with at least 5 years of experience in customer service, order management, sales support, or a similar role.
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Assist Sales & Marketing and local Technical Support team with day-to-day activities – such as forecasting, material, order coverage, payments, quality documentations, and month end closures.
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To feedback to other departments on customers’ comments for improvement.
To ensure effective communication with other departments (including Production and Material Control Department) for on time and accurate delivery of finished goods to customer.
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