Document adoption plans, site matrices, and multi-functional communications to build detailed roadmaps, ensuring all project collaborators remain aligned at every stage of the onboarding lifecycle.
Own people management processes such as pulse checks, 1:1 check-ins, organisational effectiveness surveys and 360-degree feedback — synthesising feedback and reporting takeaways to leadership.
Responsible for Liaised with the backend departments to ensure every digital campaign is live on time and updating clients on weekly and monthly reports.
Perform operational and administrative duties such as managing the central mailbox, assigning cases, maintaining trackers and documentation, and taking minutes during internal meetings and etc.
Secure all OTI strategy execution, processes and contribution to the commercial and economic success, customer loyalty, reputation, and culture of Alcon
Review service requests and technical requirements to ensure the appropriate manpower, spare parts, tools, documentation, and resources are arranged before vessel attendance.