Candidates should possess Training and Sales Management-related skills, such as coaching peers, supporting onboarding, or assisting in managing small sales initiatives.
Guides and coaches team members on expectations and continuous improvement by communicating direction and goals through regular and clear feedback not only for performance but also attendance and adherence to policies
What You'll Do: Lead and manage the regional customer resolution team Analyze trends and implement process improvements Resolve escalated customer issues efficiently Develop policies for consistent service delivery Collaborate with cross-functional teams for seamless operations Monitor KPIs and report performance metrics
Review service requests and technical requirements to ensure the appropriate manpower, spare parts, tools, documentation, and resources are arranged before vessel attendance.