Secure all OTI strategy execution, processes and contribution to the commercial and economic success, customer loyalty, reputation, and culture of Alcon
Have high positive impact on both internal and external associates, stakeholders, and customers. Lead, develop and coach direct reports
Execution of CO strategy, organizational design of teams and processes within market with following scope:...
Register all customer interactions, opportunities, and master data in the global CRM tool according to company guidelines
Collaborate with Sales Engineers, Product Managers, Distribution Centres, and Plant Planners to deliver end-to-end solutions including ETO configurations and pre-orders
Liaise with suppliers and subcontractors to obtain pricing details and technical specifications supporting quotations and tenders...
Lead the assessment of priority customer journeys to identify unmet needs, process gaps and weaknesses in communication and handovers between teams.
Partner with business and process owners to design, pilot and embed service improvements, with operational implementation and sustained service delivery owned by the relevant functions.
Work with business and Training teams to embed agreed service standards, service language and customer-focused behaviours through practical guidance and targeted coaching....
Responsible to provide Pre & Post sales support including product at site issue via mobile support or physical visit
Responsible in preparation of quotation based on the single line drawing by customers/sales
Responsible to compile all the quotation details. (Project Title, Consultant, Contractor) and monitor the success rate by monthly follow-up with sales team...
Assist in policy persistency efforts by supporting policy conservation strategies and operational education programs. Participate in regular meetings with the agency force to monitor progress and address operational challenges.
Champion changes at the branch level by guiding staff transition from transactional roles to advisory roles. Provide coaching and mentoring to help staff become new business and healthcare ambassadors, enhancing customer engagement.
Monitor branch operations to identify opportunities for cost optimization and resource efficiency. Support expense tracking and process reviews to uncover productivity improvements....
As a Customer Service, you will be the frontline ambassador of our brand, ensuring every customer interaction is positive, efficient, and memorable. Below are the core roles and responsibilities:
Liaise with sub-contractors and house owners for scheduling of product measurement and installation services and update status accordingly from time to time.
Prepare all relevant documents pertaining to product measurement and installation services' request and promptly update all such information into system.
Ensure customers request, enquiry, feedback and complaints are logged and resolved on time....
JOB PURPOSEPerforms customer service and cashier duties under the supervision and direction of Centre Manager.
DUTIESCustomer Service:1. Register incoming patients into the Medex, Encore Med and Meditex.2. Prepare the charge chit and sticker for the registered patients.3. Assist Embryologist/Nurse in printing out additional stickers.4. Attend to calls and inquiries (via phone call).5. Attend to walk in customer inquiries for offered services.6. Fix appointment for the patients.7. Fix appointment for the inter-branch patients.8. Compilation of patient feedback forms.9. Update patient post-delivery pregnancy outcome in Medex.10. Attend to the Pathlab & Lalamove riders....