Oversee and support day to day work of and ensuring accurate and timely execution and work closely with stakeholders to identify issues and translate them into technical requirements for system updates or setups.
User support & troubleshooting – Point of contact for system errors and manage data integrity.
Accurate and timely execution of agreed day to day processes supporting the business unit and taking ownership of the functions across a range of Private Capital Services structures.
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Build sustainable relationships and trust with customers through open and interactive communication.
Manage incoming Routine, Replenishment and Schedule Exchange Orders from FHS Customers (Airlines) and take action to ensure the release and delivery of the required components within the contractual lead-time.
Identify customers’ needs, liaise with customers for additional information (if any) and analyze the impact of any delays in providing the part. Provide feedback to the customers on progress as per set timeline for each priority.
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