Operational Governance: Maintaining operational governance of AI solutions by managing production stability, performance thresholds, and compliance requirements.
Stakeholder Collaboration: Collaborating with application operations, platform operations, engineering, architecture, and business stakeholders to design, deploy, and improve agent-based solutions.
Compute Fundamentals: Demonstrates a deep understanding of compute concepts, including virtualization, containerization, operating systems, and system administration.
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Familiarity with foreign trade practices and customer service procedures.Strong sense of responsibility, customer orientation, and attention to detail.
Ability to manage routine operations independently and escalate issues appropriately
To optimize service level and ensure regulatory compliance for all products before shipment
Collaborate closely with Physical Distribution and Transport teams to coordinate order scheduling and transport capacity planning, ensuring timely delivery and optimal logistics execution
Partner with Credit Manager to identify any credit risks and to implement corrective actions.
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Bertanggungjawab membuat eskalasi melalui panggilan telefon atau e-mel bagi kes FLM Pending dan Priority Machine kepada Team Leader, Zone Leader, Officer, Executive atau pihak pengurusan yang lebih tinggi apabila diperlukan (Seluruh Malaysia).
Bertanggungjawab mengemas kini dan memantau semua tugasan FLM yang diberikan sehingga selesai pada setiap hari (Seluruh Malaysia).
Bertanggungjawab mengendalikan panggilan telefon daripada pihak bank berkaitan perkara-perkara FLM serta memberikan maklum balas yang tepat dan profesional.
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Handles troubleshooting for customers and carries out root cause analysis, and liaises with GCS to manage technical issues when required.
Responsible for ensuring (together with the Regulatory and Product team) that customer is informed of safety/ quality issues and technical updates via Customer Notification timely.
Collaborate closely with stakeholders, gaining a deep understanding of their needs and identifying shared purpose in order to create fruitful partnerships.
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Handles troubleshooting for customers and carries out root cause analysis, and liaises with GCS to manage technical issues when required
Responsible for ensuring (together with the Regulatory and Product team) that customer is informed of safety/ quality issues and technical updates via Customer Notification timely
Collaborate closely with stakeholders, gaining a deep understanding of their needs and identifying shared purpose in order to create fruitful partnerships
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Job Description:a) Conduct Service Reminder to customer through SMS and phone call to ensure consistent service intakes of dealership.b) Coordinate and record customer's appointment booking and plot the capacity planning to ensure smooth flow of operations in Service Department.c) Conduct Post Service Follow Up with customers to measure customer satisfaction for improvement activities.d) Handle customer's concern (Voice of Customer), analyze root cause and propose improvement activities.e) Ensure all customers' voice is promptly reported to the Management.f) Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through Customer Relation Management System.g) Ensure customer database is updated in timely manner and protected at all times through constant monitoring.h) To ensure compliance to customer data utilization by Dealer Management and Honda.i) Continuously strive to develop and maintain good rapport with customer towards achieving high customer satisfaction.j) Conduct invitation, record customer's appointment and coordinate parts ordering for Product Update (PUD).k) Perform any other duties as may be specified by the Company from time to time.
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Job Description:a) Conduct Service Reminder to customer through SMS and phone call to ensure consistent service intakes of dealership.b) Coordinate and record customer's appointment booking and plot the capacity planning to ensure smooth flow of operations in Service Department.c) Conduct Post Service Follow Up with customers to measure customer satisfaction for improvement activities.d) Handle customer's concern (Voice of Customer), analyze root cause and propose improvement activities.e) Ensure all customers' voice is promptly reported to the Management.f) Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through Customer Relation Management System.g) Ensure customer database is updated in timely manner and protected at all times through constant monitoring.h) To ensure compliance to customer data utilization by Dealer Management and Honda.i) Continuously strive to develop and maintain good rapport with customer towards achieving high customer satisfaction.j) Conduct invitation, record customer's appointment and coordinate parts ordering for Product Update (PUD).k) Perform any other duties as may be specified by the Company from time to time.
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Prepare and review quotations, cost estimates, project budgets, layout plans, Bills of Quantities (BOQ), and expenditure reports, while assisting in annual budget planning and cost control.
Plan, schedule, and monitor preventive maintenance programmes, including air conditioning servicing, pest control, fire extinguisher servicing, BOMBA certification renewals, and standby generator maintenance.
Lead and supervise the Project and Maintenance team by assigning daily tasks, monitoring work progress, providing technical guidance, and ensuring timely resolution of maintenance issues.
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Improve throughput by applying safe, consistent servicing steps that reduce rework and waiting time.
Position yourself for lead technician roles by taking responsibility for quality checks and small project upgrades.
Working with us at TUHU CAR CARE means you join a busy, service-first team that keeps cars safe and owners smiling. We are a hands-on automotive workshop focused on reliable maintenance, honest advice, and steady improvement for every vehicle that comes through our doors.
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