Analyze stock positions across internal inventories and distribution channels, assess business impact, and support inventory management activities.
Utilize order management and customer relationship management systems such as SAP, BOTs, Salesforce (SFDC), OCR technology and automation tools to improve operational efficiency and accuracy.
Ensure compliance with GxP regulations, SOPs, quality standards, documentation requirements, and audit readiness.
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Lead major customer service transformation initiatives and manages change by communicating clearly, providing training, and addressing risks such as language and time zone coverage to maintain a positive customer experience during transitions. Optimizes workforce allocation and ensuring service quality during organizational transitions.
Champion automation and data-driven process improvements, identifying ways to streamline workflows (like using RPA for routine tasks, AI) and overseeing analytics and reporting to drive accountability and enhance performance.
Bachelor’s degree or equivalent experience, with at least 10 years of customer service experience, including roles in customer-facing and shared service environments.
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Fresh graduates with a bachelor's degree and a CGPA of 3.0 or higher
Candidates who have completed their studies and obtained their full academic transcript
Open to recent fresh graduates holding a Diploma or Bachelor's Degree in Business Administration, Tourism Management, Hospitality or Hotel Management or Customer Service or any related discipline.
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AI-Driven Productivity: Leverage Generative AI tools to research evolving compliance regulations, draft policy updates, and automate routine administrative workflows for improved team efficiency.
Stakeholder Collaboration: Partner with cross-functional teams and external advisors to align business initiatives with governance protocols.
Board Support & Training: Support board and committee governance functions, and facilitate compliance training and awareness programs for regional teams.
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