Mandarin Language Proficiency
Fresh Graduate
Customer Service
Customer Support
Customer Care
Multitasking
active listening
English Language
communication skills
fresh graduate
Mandarin Language Proficiency
Fresh Graduate
Customer Service
Customer Support
Customer Care
Multitasking
active listening
English Language
communication skills
fresh graduate
Mandarin Language Proficiency
Fresh Graduate
Customer Service
Customer Support
Customer Care
Multitasking
active listening
English Language
communication skills
fresh graduate
Provide differentiated operational support through NI’s business model (Tiering) throughout the sales and post-sales cycle.
Provide optimal customer experience (internal and external) by following internal processes and standard operating procedures consistently and accurately using tools like Oracle, SFDC, Outlook, and other internal business applications.
Timely follow-up with customers on pending actions to support their needs through multiple phone, email, and chat channels.
...
Provide differentiated operational support through NI’s business model (Tiering) throughout the sales and post-sales cycle.
Provide optimal customer experience (internal and external) by following internal processes and standard operating procedures consistently and accurately using tools like Oracle, SFDC, Outlook, and other internal business applications.
Timely follow-up with customers on pending actions to support their needs through multiple phone, email, and chat channels.
...
To send reminder and confirm appointments with customers/patients
To provide follow-up to customers/patients
To maintain privacy & confidentiality of customer/patient related information/data. Perform any other ad-hoc duties assigned by the superior/management
...
Provide differentiated operational support through NI’s business model (Tiering)throughout the sales and post-sales cycle.
Provide optimal customer experience (internal and external) by following internal processes and standard operating procedures consistently and accurately using tools like Oracle,SFDC,Outlook, and other internal business applications.
Timely follow-up with customerson pending actions tosupport their needs through multiple phone, email, and chat channels.
...
* **Issue Resolution:** Respond to customer queries and resolve issues in line with agreements and established processes. * **Team Support:** Provide assistance and guidance to less experienced staff as needed. * **Training Requirements:** Requires 1–3 years of job-related experience and technical or vocational training.
### **Requirements**:* **Education**: Diploma/Degree in Logistics, Supply Chain, Business, or a related field (preferred). * **Experience**: Prior experience in logistics, operations, or milestone tracking is an advantage. However, fresh graduates are welcome to apply.
* **Attention to Detail**: Strong attention to detail with excellent data accuracy skills. * **Communication Skills**: Good written and verbal communication skills, with the ability to handle customer and internal interactions professionally. * **Technical Skills**: Proficiency in Microsoft Office Suite (Excel, Outlook, Teams).
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Perform operational tasks to support Customer Service Representatives by handling manual activities, including issuing daily consignment stock billing, using SAP and Power BI to extract data and prepare custom reports, updating customer portals, and producing required spreadsheets and delivery reports.
Bachelor’s Degree.
One-year experience using SAP would accelerate the onboarding process.
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