Customer Support
Communication Skills
Problem Solving
Product Knowledge
Data Entry
CRM Software
Active Listening
Time Management
Empathy
Complaint Handling
Multitasking
Teamwork
· Provide excellent service and assistance to shoppers, tenants, and visitors. Act as main point of contact for inquiries, complaints, and general mall information to ensure a positive shopping experience.
· Greet and assist shoppers courteously and professionally.
· Handle customer inquiries, feedback, and complaints promptly.
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