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200+ Customer Service Night Shift Jobs in Petaling Jaya - September 2026 - High Salaries
Showing 276 jobs results for
"customer service night shift"
in Petaling Jaya
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Undisclosed
- Customer Enquiry Management
- Attend to customer enquiries for spare parts, service requirements, technical support and related service requests in a timely and professional manner.
- Understand customer requirements and coordinate internally to obtain the necessary technical and commercial information. ...
Posted
a day ago
The Future Brands Sdn Bhd
MYR2,800 - MYR3,500 Per Month
- Process and confirm customer orders from Shopee, website, and manual/DM orders accurately
- Coordinate with the warehouse team to ensure timely order fulfillment and shipment
- Monitor inventory levels and notify the PIC of low stock or replenishment requirements ...
Posted
2 days ago
Undisclosed
- Familiarity with foreign trade practices and customer service procedures.Strong sense of responsibility, customer orientation, and attention to detail.
- Ability to manage routine operations independently and escalate issues appropriately
- LOCATION ...
Posted
2 days ago
Undisclosed
- Attend to customer enquiries for spare parts, service requirements, technical support and related service requests in a timely and professional manner.
- Understand customer requirements and coordinate internally to obtain the necessary technical and commercial information.
- Maintain clear and proactive communication with customers throughout the enquiry and order process. ...
Posted
a day ago
Undisclosed
- Responsible for expediting the orders in scope from PO creation to Supplier Delivery.
- Initiate Cancel/Modify requests for purchase orders in SLB systems (SAP, SWPS, GOLD, and Lawson) after consultation with internal stakeholders and external suppliers.
- Update the ERPs with all the relevant dates and supplier feedback ensuring this information are reflected in the Business systems and metrics. ...
Posted
4 days ago
Undisclosed
- Drive timely resolution of order-related issues, ensuring minimal disruption to customer delivery schedules
- Participate in and contribute to continuous improvement initiatives to enhance service quality and operational efficiency
- Support and guide junior team members where required, ensuring consistency in process execution ...
Posted
17 days ago
MYR2,000 - MYR2,200 Per Month
- Resolve customer issues efficiently and escalate cases when required
- Update customer information and interaction records accurately
- Meet required service, productivity and quality KPIs ...
Posted
17 days ago
MYR3,500 - MYR4,000 Per Month
- Escalate complex cases to the relevant teams and ensure timely resolution.
- Meet individual and team service quality, productivity, and customer satisfaction targets.
- Collaborate with internal teams to improve customer support processes and service delivery. ...
Posted
2 days ago
MYR1,800 - MYR2,800 Per Month
- Customer Service: 1 year (Preferred)
- Automotive: 1 year (Preferred)
- Job Description:a) Conduct Service Reminder to customer through SMS and phone call to ensure consistent service intakes of dealership.b) Coordinate and record customer's appointment booking and plot the capacity planning to ensure smooth flow of operations in Service Department.c) Conduct Post Service Follow Up with customers to measure customer satisfaction for improvement activities.d) Handle customer's concern (Voice of Customer), analyze root cause and propose improvement activities.e) Ensure all customers' voice is promptly reported to the Management.f) Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through Customer Relation Management System.g) Ensure customer database is updated in timely manner and protected at all times through constant monitoring.h) To ensure compliance to customer data utilization by Dealer Management and Honda.i) Continuously strive to develop and maintain good rapport with customer towards achieving high customer satisfaction.j) Conduct invitation, record customer's appointment and coordinate parts ordering for Product Update (PUD).k) Perform any other duties as may be specified by the Company from time to time. ...
Posted
10 days ago
MYR1,800 - MYR2,800 Per Month
- Customer Service: 1 year (Preferred)
- Automotive: 1 year (Preferred)
- Job Description:a) Conduct Service Reminder to customer through SMS and phone call to ensure consistent service intakes of dealership.b) Coordinate and record customer's appointment booking and plot the capacity planning to ensure smooth flow of operations in Service Department.c) Conduct Post Service Follow Up with customers to measure customer satisfaction for improvement activities.d) Handle customer's concern (Voice of Customer), analyze root cause and propose improvement activities.e) Ensure all customers' voice is promptly reported to the Management.f) Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through Customer Relation Management System.g) Ensure customer database is updated in timely manner and protected at all times through constant monitoring.h) To ensure compliance to customer data utilization by Dealer Management and Honda.i) Continuously strive to develop and maintain good rapport with customer towards achieving high customer satisfaction.j) Conduct invitation, record customer's appointment and coordinate parts ordering for Product Update (PUD).k) Perform any other duties as may be specified by the Company from time to time. ...
Posted
10 days ago
MYR3,000 - MYR4,000 Per Month
- Escalate complex cases to the relevant teams and ensure timely resolution.
- Meet individual and team service quality, productivity, and customer satisfaction targets.
- Collaborate with internal teams to improve customer support processes and service delivery. ...
Posted
8 days ago
MYR1,500 - MYR1,500 Per Month
- Membantu pelanggan membuat pesanan, permohonan, atau perubahan akaun.
- Menyimpan rekod perbualan, aduan, dan maklum balas pelanggan dalam sistem.
- Mengemaskini maklumat pelanggan dengan tepat. ...
Posted
9 days ago
MYR1,500 - MYR1,500 Per Month
- Membantu pelanggan membuat pesanan, permohonan, atau perubahan akaun.
- Menyimpan rekod perbualan, aduan, dan maklum balas pelanggan dalam sistem.
- Mengemaskini maklumat pelanggan dengan tepat. ...
Posted
9 days ago
Undisclosed
- Follow through and escalation to internal & external parties as necessary to resolve any issues from our customers
- Meet individual and team qualitative and quantitative operations performance metrics
- Collaborate closely with the Customer Service Operations team and SMEs in the delivery of relevant customer support initiatives ...
Posted
10 days ago
Undisclosed
- Preparing and submitting service and maintenance reports following our standard procedures.
- Promoting service contracts and consumables and passing leads to the internal contracts manager and internal sales team.
- Helping our customers with a technical sales team with technical advice on renewing or upgrading their aging instruments via the aged instrument replacement process. ...
Posted
19 days ago
MYR2,200 - MYR3,300 Per Month
- Update customer information and interaction records accurately
- Meet required service, productivity and quality KPIs Deliver a positive customer experience during every interaction
- Minimum SPM and above ...
Posted
21 days ago
MYR2,000 - MYR2,500 Per Month
- Resolve enquiries at the first point of contact wherever possible.
- Follow up on outstanding enquiries and cases.
- Process customer requests, orders, forms and service transactions accurately. ...
Posted
21 days ago
The Future Brands Sdn Bhd
MYR2,500 - MYR3,500 Per Month
- - Respond promptly to customer enquiries via IG DM, Facebook Messenger/ ManyChat, Shopee Chat, Whatsapp, and other designated communication channels
- - Maintain a professional, friendly, and solution-oriented when assisting customers
- - Identify recurring customer concerns and provide feedback to the team for continuous improvement ...
Posted
2 days ago
Undisclosed
- Medical & Insurance Coverage, Nuptial leave, Carer Leaves, Compasionnate Leaves, Parental Leaves
- Performance Incentives
- Assigning evaluations to registered mystery shoppers / auditors using SonataCX software and web systems according to business requirements. ...
Posted
22 days ago
Undisclosed
- Handles troubleshooting for customers and carries out root cause analysis, and liaises with GCS to manage technical issues when required.
- Responsible for ensuring (together with the Regulatory and Product team) that customer is informed of safety/ quality issues and technical updates via Customer Notification timely.
- Collaborate closely with stakeholders, gaining a deep understanding of their needs and identifying shared purpose in order to create fruitful partnerships. ...
Posted
2 days ago
Undisclosed
- Oversee the handling of complaints and quality issues for assigned accounts, ensuring timely resolution and clear, meaningful feedback.
- Work closely with local quality teams supporting root cause analyses and effective resolution of complex quality matters by providing product, process and customer knowledge.
- Be a key-player in cross-functional issue management, by bringing the customer perspective, ensuring aligned, timely and appropriate communication with the customer. ...
Posted
2 days ago
MYR2,300 - MYR2,500 Per Month
- Document all customer interactions and transactions accurately in the company's database.
- Process orders, forms, and applications as required.
- Follow up with customers to ensure their issues have been resolved and that they are satisfied with the service provided. ...
Posted
2 days ago
The Future Brands Sdn Bhd
MYR2,500 - MYR3,500 Per Month
- - Respond promptly to customer enquiries via IG DM, Facebook Messenger/ ManyChat, Shopee Chat, Whatsapp, and other designated communication channels
- - Maintain a professional, friendly, and solution-oriented when assisting customers
- - Identify recurring customer concerns and provide feedback to the team for continuous improvement ...
Posted
10 days ago
Undisclosed
- Handles troubleshooting for customers and carries out root cause analysis, and liaises with GCS to manage technical issues when required
- Responsible for ensuring (together with the Regulatory and Product team) that customer is informed of safety/ quality issues and technical updates via Customer Notification timely
- Collaborate closely with stakeholders, gaining a deep understanding of their needs and identifying shared purpose in order to create fruitful partnerships ...
Posted
6 days ago
MYR3,800 - MYR5,000 Per Month
- Provide service provisioning and training for suppliers
- To assist buyer and suppliers with enquiries on business/trading processes.
- Respond to inbound and outbound calls in a professional manner and provide solutions and advice where appropriate. ...
Posted
23 days ago
Undisclosed
- Monitor service performance against SLAs and KPIs, identify improvement opportunities, and drive continuous process enhancements to improve operational efficiency.
- Manage governmental stamp duty submissions and related documentation for purchase orders, ensuring compliance with relevant regulatory requirements.
- Support internal controls, compliance, and audit activities while coaching and developing team members to achieve operational excellence and business objectives. ...
Posted
23 days ago
MYR2,000 - MYR2,200 Per Month
- Resolve customer issues efficiently and escalate cases when required
- Update customer information and interaction records accurately
- Meet required service, productivity and quality KPIs ...
Posted
24 days ago
MYR2,800 - MYR3,400 Per Month
- Work closely with team members and leaders always to achieve quality results and productivity.
- Ensure efficient escalation of priority request/feedback towards effective resolution.
- Participate in ad hoc projects as required. ...
Posted
24 days ago
Undisclosed
- Deliver prompt and high-quality support, ensuring a seamless and satisfying customer experience.
- Resolve customer issues accurately and thoroughly, prioritizing customer satisfaction and retention.
- Maintain and update customer records in the system with precision and attention to detail. ...
Posted
24 days ago
MYR2,500 - MYR3,500 Per Month
- Coordinate closely with internal departments, including Operations, Transport, Customs, and Billing, to ensure smooth shipment movement.
- Ensure shipment details, booking information, and documentation are accurate and updated in the system.
- Monitor booking confirmations, amendments, cancellations, and shipment changes. ...
Posted
24 days ago
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