Send pre-alert to counterpart, and customer on the delivery arrangement
To support or execute any other tasks as may be assigned by the superior from time to time, as relevant to the company business activities for compliance or improvement.
Provide differentiated operational support through NI’s business model (Tiering) throughout the sales and post-sales cycle.
Provide optimal customer experience (internal and external) by following internal processes and standard operating procedures consistently and accurately using tools like Oracle, SFDC, Outlook, and other internal business applications.
Timely follow-up with customers on pending actions to support their needs through multiple phone, email, and chat channels.
...