Overall order process management (SAP & SFDC) in accordance with Bruker standard policy, SOX, ISO and Revenue Recognition reporting
Collaborate cross-functionally with Regional Sales, Selling Entity, Planning, R&D, Export Control, Manufacturing, Finance and Shipping to ensure both company and customer requirements are me
Maintain effective communication with internal stakeholders and external customer to achieve Customer Excellence.
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Provide differentiated operational support through NI’s business model (Tiering) throughout the sales and post-sales cycle.
Provide optimal customer experience (internal and external) by following internal processes and standard operating procedures consistently and accurately using tools like Oracle, SFDC, Outlook, and other internal business applications.
Timely follow-up with customers on pending actions to support their needs through multiple phone, email, and chat channels.
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Problem Resolution & Escalation – Identify and address customer concerns, issues, or complaints promptly, providing appropriate solutions or escalating to the management team when necessary.
Sales & Service Promotion – Proactively promote Ria’s services, offers, and value-added solutions to enhance customer experience, build loyalty, and support business growth.
Operational & Administrative Support – Assist in day-to-day branch operations, administrative duties, and other tasks assigned by management to ensure smooth and efficient service delivery.
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Provide differentiated operational support through NI’s business model (Tiering) throughout the sales and post-sales cycle.
Provide optimal customer experience (internal and external) by following internal processes and standard operating procedures consistently and accurately using tools like Oracle, SFDC, Outlook, and other internal business applications.
Timely follow-up with customers on pending actions to support their needs through multiple phone, email, and chat channels.
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Send pre-alert to counterpart, and customer on the delivery arrangement
To support or execute any other tasks as may be assigned by the superior from time to time, as relevant to the company business activities for compliance or improvement.