Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met.
Responding to customer queries and resolving issues as defined by customer agreement and relevant processes. This is an experienced operational / support role, requiring detailed knowledge of a business process. Assignments are semi-routine in nature, requiring the application and use of previously acquired knowledge. May provide assistance to less experienced staff.Considerable (1-3 years) job-related training and technical or vocational training is required.
Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met.
Responding to customer queries and resolving issues as defined by customer agreement and relevant processes. This is an experienced operational / support role, requiring detailed knowledge of a business process. Assignments are semi-routine in nature, requiring the application and use of previously acquired knowledge. May provide assistance to less experienced staff.Considerable (1-3 years) job-related training and technical or vocational training is required.
Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met.
Responding to customer queries and resolving issues as defined by customer agreement and relevant processes. This is an experienced operational / support role, requiring detailed knowledge of a business process. Assignments are semi-routine in nature, requiring the application and use of previously acquired knowledge. May provide assistance to less experienced staff.Considerable (1-3 years) job-related training and technical or vocational training is required.
Overall order process management (SAP & SFDC) in accordance with Bruker standard policy, SOX, ISO and Revenue Recognition reporting
Collaborate cross-functionally with Regional Sales, Selling Entity, Planning, R&D, Export Control, Manufacturing, Finance and Shipping to ensure both company and customer requirements are me
Maintain effective communication with internal stakeholders and external customer to achieve Customer Excellence.
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Timeliness of successful implementation of initiatives.
Attending walk-in customers professionally by providing the correct information about products and services, line registration, other requisitions, or complaints by following the latest policies and processes.
Create engagement and generate revenue growth at the branch.
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