You’ll be the coordination backbone between customers, sales, purchasing, and warehouse teams.
This role is not just data entry — you’ll help ensure orders are processed accurately, deliveries stay on track, and customers receive timely updates. Attention to detail, communication, and follow-through matter a lot here.
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Escalate complex or high-value prospect engagements to the Inside Sales Pioneer or appropriate senior sales personnel for strategic oversight.
Manage inbound enquiry calls and Whatsapp communications, ensuring appropriate routing or effective closure in accordance with established protocols.
Maintain accurate and comprehensive records of call outcomes, client particulars, and scheduled follow-up actions within the CRM system or designed tracking spreadsheet.
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