This role reports to the Building Manager / Assistant Building Manager and works closely with internal operational teams, the Authority, and relevant external agencies. The Quality Service Manager is responsible for managing all public feedback and correspondence channels, ensuring:
Timely, accurate , and professional handling of public enquiries, feedback, and complaints
Complia nce with Authority service standards, escalation protocols, and contractual KPIs
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This role reports to the Building Manager / Assistant Building Manager and works closely with internal operational teams, the Authority, and relevant external agencies. The Quality Service Manager is responsible for managing all public feedback and correspondence channels, ensuring:
Compliance with Authority service standards, escalation protocols, and contractual KPIs
Consistent service quality reflects the Authority’s professionalism
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Hisential is a hospitality company that delivers best in class, premium personal healthcare
experience for its clients. Our objective is to build an organization that matches the Hisential
Identity and delivers on our long-term business goals.Hisential is a hospitality, personal healthcare concierge business delivering a premium personal health experience across Singapore and Malaysia. For most clients, the Client Experience Executive is the first face they see when they walk through the clinic door, and often the last person they speak to on their way out which makes this the role that shapes a client's first and lasting impression of every single visit.Every Hisential patient has a personal health concierge team as their one point of contact for everything from booking a first consultation to chasing lab results and managing follow-ups.Behind that concierge sits a coordinated team that ensures continuity even outside clinic hours, so a client's care never depends on whether one person happens to be available. No call centres, no repeating their story, no chasing reports just doctor-led medical care that stays joined up from a client's first visit through to their long-term outcomes.
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Identity and delivers on our long-term business goals.Hisential is a hospitality, personal healthcare concierge business delivering a premium personal health experience across Singapore and Malaysia. For most clients, the Client Experience Executive is the first face they see when they walk through the clinic door, and often the last person they speak to on their way out which makes this the role that shapes a client's first and lasting impression of every single visit.Every Hisential patient has a personal health concierge team as their one point of contact for everything from booking a first consultation to chasing lab results and managing follow-ups.Behind that concierge sits a coordinated team that ensures continuity even outside clinic hours, so a client's care never depends on whether one person happens to be available. No call centres, no repeating their story, no chasing reports just doctor-led medical care that stays joined up from a client's first visit through to their long-term outcomes.
Role Purpose
As a Client Experience Executive, you support the smooth running of the clinic floor greeting
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Prepare and check shipping documents, including Bill of Lading (BL), Shipping Instructions (SI), Commercial Invoice, Packing List, Certificate of Origin (COO), and other required documents.
Ensure all shipping documents are accurate and comply with customs and carrier requirements.
Provide prompt support to customers and overseas agents regarding shipment enquiries and updates.
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