Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
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Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
...
Provide best advice to manage customer transactions in a timely manner
Any other ad-hoc tasks as required by Management
Degree or Diploma holder in any discipline with at least 2 years of Customer Service experience in a similar setting (Candidates with previous work experience in Motor Insurance are preferred)
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Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
...
Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
...
Highlight & escalate to team leader any abnormal issues/incidents that may impact to service levels.
Escalate/discuss with team leader any cases that not able to resolve/face any challenges with customers or stakeholders.
To adhere and deliver the service KPIs as per the monthly scorecard performance management and strict compliance of SOPs, company and regulatory guidelines/policies & standard requirements.
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• Monitor on delivery dates and do necessary expediting with factory to meet with client’s expectation as close as possible
• Follow-up on payments with clients to ensure payments received prior to shipment arrangement unless otherwise with agreement with SOM in view of urgency of project site requirement.
• Follow up on overdue positions and co-ordinate with Accounts Receivables department in Germany HQ.
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Welcome customers to the service centre, manage their expectations and ensure a smooth customer journey from vehicle check-in through to collection.
Build strong relationships with customers by understanding their needs, providing appropriate solutions and fostering trust through every interaction.
Resolve customer enquiries and service-related concerns promptly by providing accurate information and coordinating with the relevant internal teams.
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