Provide accurate information based on approved procedures, resolve general customer enquiries within the assigned scope, and escalate complex cases to the appropriate team.
Follow up with customers by phone or email to encourage completion of service surveys and gather relevant feedback.
Maintain clear and accurate records of calls, audit results, survey responses, and follow-up actions.
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Manage end-to-endcustomer orders from receipt and processing through delivery, invoicing andorder-status updates.
Serve as the key customer contact, handling enquiries, complaints and service issues while maintaining strong relationships with key accounts and distributors.
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Proactive engagement with existing customer for closure of new business by making follow up calls and preparing quotations with competitive rates.
Responsible for liaison with product operation colleagues to ensure that customer’s requirements are met with providing shipment update and document draft for checking.
Improving customer service experience, create engaged customers and facilitate organic growth.
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