Candidates should be familiar with Customer Service Management practices, such as case tracking, escalation procedures, and performance metrics.
Additional beneficial qualifications include good spoken and written communication skills in English and relevant local languages, basic computer literacy (CRM systems, email, office applications), and the ability to work in rotating shifts or extended hours if required.
A diploma or degree in Business, Communications, Finance, or a related field, or equivalent work experience in customer-facing roles within financial services or retail, is an advantage.
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