As a Client Relations Executive (Personal Health Concierge), you take over the client relationship the moment a booking is confirmed and you own it end-to-end for a dedicated book of roughly one hundred clients. Specifically, you are responsible for guiding each client through what to expect at the clinic and what to prepare beforehand, coordinating and confirming their appointments, following up after every service for feedback and continued engagement, stepping in for service recovery whenever something goes wrong, and proactively identifying opportunities for repeat and additional service. This is the role that turns a first booking into a long-term client relationship, and it directly drives client satisfaction, retention and lifetime value.
Handle customer touchpoints professionally across multiple channels (calls, WhatsApp, emails, staff briefings, and face-to-face meetings) to provide clear, timely, and empathetic updates.
Provide proactive, prompt, and courteous assistance to policyholders regarding claims inquiries, service requests, and other concerns.
Build and maintain strong client relationships by managing expectations, addressing pain points, and ensuring a seamless customer journey throughout the claims and service process.
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Work closely with workshop staff, customers, and local suppliers while expanding your professional network within the automotive industry.
Join FAST MOTOR TRADING and become part of our close-knit motorcycle workshop team, working together to keep our customers' motorcycles in top condition.
As a Cashier & Accounts Assistant, you will play an important role in supporting the company's daily financial operations. From handling cash transactions to maintaining accurate accounting records, you'll help ensure smooth day-to-day operations so our technicians and sales team can focus on delivering excellent customer service.