Identify workflow inefficiencies, implement best practices, and drive initiatives to enhance ticketing processes and overall customer experience
Responsible for the administration and control of the underlying IT systems of the contact management (ServiceNow) and thereby ensuring a high-quality and efficient processing of requests by the operational departments as well as a systematic exchange between the downstream support functions
Coordination and maintenance of knowledge base, work instruction, standard operating procedure and information systems such as frequently asked questions (FAQs) and self-services as well as an alignment of the contents with the respective operational department
...
Identify workflow inefficiencies, implement best practices, and drive initiatives to enhance ticketing processes and overall customer experience
Responsible for the administration and control of the underlying IT systems of the contact management (ServiceNow) and thereby ensuring a high-quality and efficient processing of requests by the operational departments as well as a systematic exchange between the downstream support functions
Coordination and maintenance of knowledge base, work instruction, standard operating procedure and information systems such as frequently asked questions (FAQs) and self-services as well as an alignment of the contents with the respective operational department
...
Sharpen technical and training skills with hands-on machine demos, on-site setup and troubleshooting while working closely with our service team to keep clients satisfied.
Job Summary
If you love coffee and building meaningful customer relationships, this role is for you. Working with us at AIM COFFEE (M) SDN BHD you will represent a practical, product-forward F&B supplier that supports cafés, restaurants and hotels with specialty coffee, machines and service. We are a close-knit team focused on steady growth across Malaysia and on clear customer relationships.
...
Sharpen technical and training skills with hands-on machine demos, on-site setup and troubleshooting while working closely with our service team to keep clients satisfied.
Job Summary
If you love coffee and building meaningful customer relationships, this role is for you. Working with us at AIM COFFEE (M) SDN BHD you will represent a practical, product-forward F&B supplier that supports cafés, restaurants and hotels with specialty coffee, machines and service. We are a close-knit team focused on steady growth across Malaysia and on clear customer relationships.
...