We are seeking a friendly Front Desk Customer Service Officer to welcome clients, manage appointments and inquiries, and ensure an exceptional guest experience.
De Beaute Beauty & Wellness Spa is a premier destination for relaxation, rejuvenation, and beauty treatments. We take pride in providing exceptional customer service and a welcoming atmosphere for all our clients.
Job Responsibilities:- Greet and welcome clients in a friendly and professional manner- Manage appointment bookings and scheduling- Handle client inquiries via phone, email, and in-person- Maintain a clean and organized reception area- Process payments and issue receipts- Assist with administrative tasks as required- Provide information on spa services and products
Requirements:- Minimum Diploma or equivalent- Good communication and interpersonal skills- Pleasant personality with a customer-oriented attitude- Ability to multitask and work in a fast-paced environment- Basic computer skills- Prior experience in customer service or Beauty, Spa-Wellness industry is an advantage
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Understanding and implementing the department policies and procedures to ensure safety and security compliance and to provide customers a positive shopping experience
Support the team through knowledge sharing, as well as become multi-skilled to support other functions within the Customer Relations Department
Minimum 1 to 2 years of working experience in a fast-paced customer service environment
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