- Maintain customer file, (follow-up system) through different range of channels e.g. telephone, email, messaging, etc with all customers to determine their level of satisfaction with the service they received.

- Assist with execution of Customer Relationships / Marketing events.

- Handle general administration tasks, e.g. issue quotations, debit notes, receipts, cover notes and policies, submit daily collection, perform commission recovery and commission payable, policy cancellation submission, etc. ...

Communication skills: Strong verbal and written communication skills are essential for effectively interacting with customers.

Problem-solving skills: The ability to quickly assess customer needs and provide appropriate solutions.

Patience and empathy: Dealing with frustrated or upset customers requires a calm and empathetic demeanor. ...

Create supportive customer satisfaction work environment e.g. welcoming, greet and direct customers, offer refreshment.

Submit monthly reports within specified date to Customer Relations Department (CRD) at HQ. Reviewing reports before submitting.

Perform all operational tasks relating to Customer Satisfaction. ...

Ensure all customers are kept well informed of the progress of their vehicles

Ensure all additional upselling and changes on vehicle services/repair are communicated to customers

Ensure all customers are kept well informed of the progress of their vehicles

Ensure all additional upselling and changes on vehicle services/repair are communicated to customers

Ensure all customers are kept well informed of the progress of their vehicles

Ensure all additional upselling and changes on vehicle services/repair are communicated to customers

Ensure all customers are kept well informed of the progress of their vehicles

Ensure all additional upselling and changes on vehicle services/repair are communicated to customers