Execute customer purchase order and coordinate deliveries for assigned customers and ensure smooth running of freight operation and documentations procedures.
Identify risks associated with different approaches of business process change in order fulfilment processes.
Implement business process improvement solutions to achieve effectiveness in customer service operations.
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Execute customer purchase order and coordinate deliveries for assigned customers and ensure smooth running of freight operation and documentations procedures.
Identify risks associated with different approaches of business process change in order fulfilment processes.
Implement business process improvement solutions to achieve effectiveness in customer service operations.
...
Processing Customers Order accurately and timely i.e. generating Sales Quotation, Sales Order, Delivery Order & Invoice, communicating with team member in the supply chain ensuring stock availability and ability to meet customer delivery schedule;
Up selling - actively promote associate products when responding to customers enquiry, possess a level of creativity when it comes to up selling;
Maintain relationship with clients by providing support, information, and guidance, researching and recommending new opportunities and service improvements;
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Technical alignment for orders : Verify product details, specifications, and configurations to ensure orders are accurate and meet customer application requirements.
Cross-functional coordination : Liaise with procurement, logistics, and technical teams to ensure product availability, shipment accuracy, and smooth delivery.
Issue handling (delivery, quality, warranty) : Support clients on order-related issues such as delays, incorrect items, product defects, returns, and warranty claims.
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Processing Customers Order accurately and timely i.e. generating Sales Quotation, Sales Order, Delivery Order & Invoice, communicating with team member in the supply chain ensuring stock availability and ability to meet customer delivery schedule;
Up selling - actively promote associate products when responding to customers enquiry, possess a level of creativity when it comes to up selling;
Maintain relationship with clients by providing support, information, and guidance, researching and recommending new opportunities and service improvements;
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