Data Confidentiality and Data Breach prevention. Strict compliance in maintaining customer’s information securely especially with the high accessibility to customer’s sensitive information like Identity, Address, income status, Account holdings, Account transactions, Contact details as a customer service officer
Ability to handle wide suite of Banking products and services, especially in a highly stressful environment managing time sensitive request like Scams, Frauds, Complaints and Publicly Noticeable Incidents.
To successfully cross-buy the Bank’s products and services
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Incident Management and Resolution: Act as a key rep to escalate and coordinate incidents and issues, swiftly minimizing customer impact and incorporating learnings into journey optimisation.
Customer Centre Demand and Budget Management: Take charge, track and review overall Customer Centre demand and trends, and manage yearly budgeting to improve strategic cost management
Ability to handle wide suite of Banking products and services, especially in a highly stressful environment managing time sensitive request like Scams, Frauds, Complaints and Publicly Noticeable Incidents.
To successfully cross-buy the Bank’s products and services
To successfully migrate customers to Bank’s digital platform by understanding customers’ wants and needs
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