Track and report customer experience measures, including Net Promoter Score, customer satisfaction, complaint resolution time, repeat-purchase and loyalty-membership rates, and recommend improvements.
Resolve escalated customer inquiries, complaints, and service recoveries with professionalism and empathy to convert negative experiences into positive brand interactions
Evaluate new packaging material and ensure the packaging fitness for use and handling of all packing material documentation which is part of quality system.
Act as one of the key focal points for CSV topics such as deviations, change management, investigations, CAPA identification and closure, and as a Subject Matter Expert.
Maintain regular communication with investigative sites between monitoring visits to ensure protocol adherence, timely data entry, and resolution of outstanding issues.
Cross-Functional Leadership: Collaborate with AI/ML engineers, data scientists, product designers, and full-stack developers to deliver high-quality features on schedule.
• AI Product Vision & Execution: Define the roadmap for AI-driven products and features, translating complex user needs and technical capabilities into clear product requirements.
Set measurable and achievable short- and long-range goals with the patients, and plan evidence-based preventive measures and active interventions accordingly