Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met.
Responding to customer queries and resolving issues as defined by customer agreement and relevant processes. This is an experienced operational / support role, requiring detailed knowledge of a business process. Assignments are semi-routine in nature, requiring the application and use of previously acquired knowledge. May provide assistance to less experienced staff.Considerable (1-3 years) job-related training and technical or vocational training is required.
Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met.
Responding to customer queries and resolving issues as defined by customer agreement and relevant processes. This is an experienced operational / support role, requiring detailed knowledge of a business process. Assignments are semi-routine in nature, requiring the application and use of previously acquired knowledge. May provide assistance to less experienced staff.Considerable (1-3 years) job-related training and technical or vocational training is required.
Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met.
Responding to customer queries and resolving issues as defined by customer agreement and relevant processes. This is an experienced operational / support role, requiring detailed knowledge of a business process. Assignments are semi-routine in nature, requiring the application and use of previously acquired knowledge. May provide assistance to less experienced staff.Considerable (1-3 years) job-related training and technical or vocational training is required.