The Customer Service Officer must maintain constant communication with the Front of House Manager on all aspects of club responsibilities and activities. It is paramount to the success of the club and company, that the Customer Service Officer maintains an open line of communication on any club-related matters.
Attend regular department meetings.
Administrate the membership database, recording all necessary information.
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JOB PURPOSEPerforms customer service and cashier duties under the supervision and direction of Centre Manager.
DUTIESCustomer Service:1. Register incoming patients into the Medex, Encore Med and Meditex.2. Prepare the charge chit and sticker for the registered patients.3. Assist Embryologist/Nurse in printing out additional stickers.4. Attend to calls and inquiries (via phone call).5. Attend to walk in customer inquiries for offered services.6. Fix appointment for the patients.7. Fix appointment for the inter-branch patients.8. Compilation of patient feedback forms.9. Update patient post-delivery pregnancy outcome in Medex.10. Attend to the Pathlab & Lalamove riders.
Cashier:1. Handle cashier's role (charging, billing & payment).2. Collect outstanding payment and prepare monthly outstanding report.3. To ensure update daily collection report on daily basis.4. Checking on overall payment.5. Responsible for daily sales collection and keep accurate records of daily transactions.6. Count money in cash drawers at the beginning and end of shifts to ensure that amount is correct and tally with the MHIS and credit card payments received to ensure no discrepancies.7. Responsible for cash, credit card payments records received.8. Prepare and provide accurate invoices for customers; collect payment accordingly.9. To ensure high safety and ethical practice standards.10. To ensure high standard operating protocol is adhere to.11. Provide administrative and management support.12. To participate and contribute to the marketing and expansion activities of the centre as the need arise.13. To be in-charge or assist in certain project/s as and when directed by the management.14. Assisting fellow colleagues and to perform any other duties as assigned by the Medical Director or Management.15. Back up Admin Assistant position whenever necessary (during lunch breaks or leaves).16. To participate and contribute to the marketing and expansion activities of Sunfert Group as the need arises.17. Assisting fellow colleagues and to perform any other duties as assigned by the Managing Director or the management team.
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· Oversees the mall’s customer service operations to ensure exceptional guest experience.
· Manages customer service team, handles tenants and shoppers’ inquiries, monitor service standard, and implements customer engagement initiatives that enhance the mall’s reputation and foot traffic
· Supervise daily operations of Customer Service Counter / Concierge
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JOB PURPOSEPerforms customer service and cashier duties under the supervision and direction of Centre Manager.
DUTIESCustomer Service:1. Register incoming patients into the Medex, Encore Med and Meditex.2. Prepare the charge chit and sticker for the registered patients.3. Assist Embryologist/Nurse in printing out additional stickers.4. Attend to calls and inquiries (via phone call).5. Attend to walk in customer inquiries for offered services.6. Fix appointment for the patients.7. Fix appointment for the inter-branch patients.8. Compilation of patient feedback forms.9. Update patient post-delivery pregnancy outcome in Medex.10. Attend to the Pathlab & Lalamove riders.
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· Provide excellent service and assistance to shoppers, tenants, and visitors. Act as main point of contact for inquiries, complaints, and general mall information to ensure a positive shopping experience.
· Greet and assist shoppers courteously and professionally.
· Handle customer inquiries, feedback, and complaints promptly.
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