Customer-Centric Testing: Proactively test the AI from a customer's perspective, raising critical questions and simulating edge cases to ensure robustness and empathy in responses.AI Solutioning & Project Implementation
End-to-End Project Support: Assist in AI solutioning projects aimed at service and process improvement. This includes:- Gathering and analyzing data to define project scope.- Writing Business Requirement Documents (BRDs).- Developing Standard Operating Procedures (SOPs) for AI-human handoffs and workflows.- Conducting User Acceptance Testing (UAT) and liaising with internal stakeholders until successful rollout.
Business Knowledge Integration: Continuously learn and integrate core business knowledge (especially in Payments/Customer Support) into the AI's training data to enhance accuracy and relevance.Team Empowerment & Collaboration
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Customer-Centric Testing: Proactively test the AI from a customer's perspective, raising critical questions and simulating edge cases to ensure robustness and empathy in responses.AI Solutioning & Project Implementation
End-to-End Project Support: Assist in AI solutioning projects aimed at service and process improvement. This includes:- Gathering and analyzing data to define project scope.- Writing Business Requirement Documents (BRDs).- Developing Standard Operating Procedures (SOPs) for AI-human handoffs and workflows.- Conducting User Acceptance Testing (UAT) and liaising with internal stakeholders until successful rollout.
Business Knowledge Integration: Continuously learn and integrate core business knowledge (especially in Payments/Customer Support) into the AI's training data to enhance accuracy and relevance.Team Empowerment & Collaboration
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Provide summary tables that can explain key business insights that will lead to actionable next steps
Create visually appealing and insightful reports, dashboards, and data visualisations using BI tools
Currently pursuing Bachelor’s/Master’s Degree in data analytics, engineering, statistics, mathematics or any other relevant quantitative discipline
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Collaborate with cross-functional teams on campaign nominations to ensure sufficient exposure for cross border sellers and products
Analyse cross border campaign performances, develop insights on the driving factors behind the figures and provide recommendations on campaign improvements
Liaise closely with Cross Border Ecommerce, Singapore Marketing and Customer Service teams to resolve any issues
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Lead the initiation, planning, execution, and monitoring of local aggregation payment projects, overseeing payment channel integration, system implementation, merchant acquisition, and customer service.
Coordinate internal and external resources to resolve project bottlenecks and operational challenges.
Continuously monitor operational KPIs such as:
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