Achieve CI2C operation objectives by becoming a subject matter expert to independently executing the operation tasks determined in Core Model in the areas of credit management, accounts receivable, revenue analysis and reporting, collection management and other ad-hoc reporting amongst other things.
The key responsibilities include but not exhaustive: customer master data, invoice management, cash application, credit management, collection, dunning & bad debt, month-end closing activities and sales order reconciliation and processing. Key responsibilities depend on the countries that the role will be in.
Actively participates in credit assessment for new and existing customer, perform periodic customer credit review.
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Observe and understand client’s end to end collection operations, user behavior, collection workflows, and management practices in real-world environments
Evaluate operational inefficiencies, manual workarounds, underutilized features, bottlenecks, and process gaps that affect recovery effectiveness
Analyze collection performance trends, operational behaviors, and workflow effectiveness using data-driven approaches
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