Support in customer request on monthly statement of account
Work in collaboration with share service center (SSC) team based in Manila on accounts recording such as collections and discounts posting, inquiries and information gathering
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Collections Oversight & Coordination: Contribute to effective collection strategies, ensuring timely receipt of payments and collaborating on the resolution of overdue accounts.
Financial Risk Collaboration: Work in close coordination with credit insurance partners and internal stakeholders to manage credit limits and explore alternative financial solutions in line with company objectives.
Payment Term Adherence: Support the enforcement of agreed-upon payment terms and deadlines, assisting in the negotiation of flexible payment plans when necessary to maintain customer relationships and secure outstanding balances.
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Review supporting documents and verify the accuracy of the balance of receivables.
According to the aging of the timely provision for bad debts, only in the full recovery of arrears still not received, in accordance with the Hilton approval process before the approval of the cancellation of non-recovery account.
Immediately report any unfavourable information received on a customer’s credit standing so that appropriate action may be taken.
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