Advisory & Vendor Negotiations: Serve as a subject matter expert advisory and key negotiator for third-party partnerships, ensuring the bank’s interests and assets are fully protected.
Drive the use of scorecard and Basel models in customer acquisition, portfolio management, collections, and other areas of the credit cycle, through regular engagement with business managers, credit approvers, collections team and other stakeholders
Monitor and oversee the quality of the credit portfolio by identifying early warning signals, tracking credit exposures, reviewing covenant compliance, and recommending appropriate risk mitigation strategies where necessary.
Collaborate internally with Sales, Billing, Finance, and Network teams to resolve billing disputes, pricing issues, service-related disputes, and other matters that impact collections and customer experience.