Stay ahead of platform developments, audience shifts, and emerging acquisition channels - bringing a point of view to the Head of Marketing, not just awareness of what changed.
Oversee the experimentation framework across paid channels - ensuring tests are designed with rigour, results are interpreted accurately, and learnings are applied systematically.
Lead, coach, and develop the Senior Performance Marketing Specialist - setting clear expectations, reviewing campaign work with a critical eye, and helping them grow into someone who needs less direction over time.
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You will have genuine ownership, direct access to leadership, and the latitude to make decisions rather than administer someone else's. The frameworks you create for documentation, compensation, and cross-border employment will become the foundation we scale on as we expand across Southeast Asia and move toward our next stage of funding.
We are looking for someone who sees a blank page as an opportunity: an experienced practitioner who wants to build a people function on their own terms, with the judgement to know what a ten-person company needs now and when the company-size grows regionally.
Respond to delivery, returns, and replacement enquiries - including escalations from the Customer Experience team and direct customer outreach - communicating professionally via phone, email, and ticketing systems.
Manage the returns transportation process, including scheduling carrier pickups, tracking return shipments, and confirming warehouse receipt with the warehouse and inventory teams.
Monitor and follow up on operational issues and recurring exceptions, identifying root causes and supporting corrective actions.
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·Assist in the development, implementation, and management of corporate communications and branding strategies that support the company’s positioning, visibility, and engagement goals across internal and external stakeholders.
Visual Communication & Event Timeline Management
· Support the preparation and coordination of marketing and festive-related artworks for both print and digital platforms. Manage and maintain structured timelines for all types of corporate and branding events.
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