To drive all activities relating to customer on-boarding, operational excellence, + customer retention in collaboration with your center of excellence peers + teams.
To drive productivity via engagement activities to create new initiatives focusing on continuous improvement at all times, ensuring all sites meet or exceed their productivity targets.
To contribute information required for tenders/proposals to support closing of new busines
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Digital & Social Media Management – Proficient in Instagram, TikTok, Meta Business Suite, content scheduling, social media analytics and current digital trends.
Content Creation & Creative Tools – Proficient in Canva and short-form video editing tools such as CapCut; basic knowledge of Adobe Photoshop/Illustrator is an advantage.
Marketing & Campaign Management – Able to develop campaign plans, content calendars, promotional mechanics, timelines, briefs and post-campaign performance reports.
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Outlet & Network Expansion Support (HWD): Coordinate new outlet set-up and launch activities.
POSM & In-Market Execution Quality (Deployment and Availability of Stock): Ensure centrally developed POSM is available, correctly implemented and maintained to standard across the channel.
Channel Reporting & Data Discipline: Maintain accurate and timely channel data, reports and partner records to support incentive governance, performance tracking and management review.
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Scripting & Storyboarding: Develop compelling run-of-shows, live-stream scripts, and outlines that capture the audience’s attention while strictly adhering to Ashley’s brand voice and promotional goals.
Production & Quality Control: Manage the technical setup of the stream. Ensure high production standards by monitoring lighting, audio clarity, visual quality, and overall presentation during every session to best showcase our products.
Performance Analytics: Track and analyze key live-stream metrics—including peak viewership, engagement rates, click-through rates, and total sales—to provide actionable insights and optimize future streams.
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Revise product details and upload images for internet listings in BE POS to ensure accurate online information.
Assist with listing and removing products across all marketplaces, update product information, and resolve product-related issues on various platforms.
Monitor, coach, and supervise the PCC team, overseeing their training and performance.
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Interface & steer cross-functional team engagements across Business Units, Central Engineering, Operations, Quality, Supply Chain and Procurement to meet department objectives
Drive DFM, technology & manufacturability readiness for new package & complex derivative platforms for effective POR freeze to new product industrialization
Partner with OSATs to deliver assembly readiness for new product qualification. Key activities include process flow & BOM setup, risk analysis & mitigation, process characterization, lookahead assessment, qualification and CAB preparation leading to first part release
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· Strategic Governance: Lead committees and facilitate consensus among member companies to align with PhAMA’s objectives.
· Stakeholder Engagement: Develop and implement strategies to lead external engagements with relevant government and broader stakeholders (i.e. industry, healthcare partners) operating within the Malaysian Healthcare ecosystem.