Training Establishes in collaborations with the QA Manager, the training need for QAAs and operators of various sections, on topics such as Nestle Quality System (NQS), net weight control, sensory evaluation, alternative method, quality checks, hygiene training etc. He / She designs the training material and conducts the training sessions for QAAs and the operators.
Cost Management
Following prescribe guidelines, he / she controls analytical costs.
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Lead/support the qualification of copy lines, process change and the 2nd source of material owned by EMS/ODM, including DFM, PFMEA, IOPQ
Chair weekly yield, output and quality meeting with EMS, onsite support problem FA, be the RCA team member to drive root case analysis and improvement for OQA/SI and top field/RMA failures with EMS.
Review post ECN control run matrix proposed by EMS and drive EMS for on time ECN, TPCR, PPI implementation
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Ensure category strategies are aligned with R&D, Operations, Quality and Supply Chain stakeholders globally.
Identify, evaluate, and qualify mechanical component suppliers, including those with in-house engineering, machining, sheet metal, assembly and surface treatment capabilities.
Lead and manage RFQ/RFI/RFP processes, ensuring technical and commercial comparability of offers in close collaboration with Engineering and Quality.
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Good technical knowledge (on processing, laboratory methods, food science, food regulations, statistics and an in-depth knowledge of Nestle Specific QA Competencies) as well as leadership and people management skills.
Strong problem analysis and troubleshooting skills
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Establish and maintain regular communication with MITI, MIDA, Ministry of Transport and other Malaysian government departments
Build and maintain long-term, stable communication channels with key Malaysian government authorities, including MITI, MIDA, Ministry of Transport and other relevant bureaus, establish sustainable government relations.
Monitor and interpret local industrial, taxation, labor and automotive access policies, update policy changes timely
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We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.
PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.
Revenue & Profitability: Drive annual pricing strategies and achieve Annual Price Increase (API) objectives to maximise account profitability while maintaining strong long-term customer partnerships.
Cross-Functional Advocacy: Act as the primary customer advocate across internal teams including Sales, Operations, Finance, Product, Marketing, and Customer Support partnering with the Center of Excellence (CoE) to resolve issues efficiently.
5+ years of experience in Customer Success, Account Management, Customer Experience, or a similar strategic, customer-facing and two years of people leadership experience.
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Recommend products and services (value proposition) that match customers' strategic and tactical directions.
Initiate contract negotiations including terms and conditions, product offers, and pricing in line with overall product and pricing strategies and guidelines.
Skilled at developing a collaborative Joint Business Plan with the customers.
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Analyze compensation trends and provide recommendations to management on reward-related matters.
Administer employee benefits programs, including medical insurance, wellness initiatives, leave benefits, retirement schemes, and other employee offerings.
Coordinate with insurance brokers, benefit providers, and external vendors to ensure smooth delivery of benefit programs.
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Make decisions and execute plans based on performance data to improve operational efficiency such as turnaround time, quality or cost efficiency based on the operational standards.
Measure the effectiveness of all operational approaches and initiatives by placing performance measures to continually monitor the operational performance processes.
Execute the formulation of improved approaches and strategies that facilitate the achievement of operations targets.
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To investigate and report on all serious/critical personal injury accidents occurring to staff and/or visitors to the appropriate senior official, and to assist in the investigation of all accidents/incidents that result in substantial damage.
To investigate and report on complaints of hazardous working conditions.
Analyze compensation trends and provide recommendations to management on reward-related matters.
Administer employee benefits programs, including medical insurance, wellness initiatives, leave benefits, retirement schemes, and other employee offerings.
Coordinate with insurance brokers, benefit providers, and external vendors to ensure smooth delivery of benefit programs.
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Receive, validate, and submit ETO requests from country sales teams to the factory for 12NC creation; track approvals, maintain status logs, and escalate overdue items to relevant stakeholders.
Activate approved ETO 12NCs via PRT and configure pricing in the system upon approval, ensuring all steps are completed accurately and on time.
Execute monthly and quarterly QxP uploads into pricing tools, validate data integrity prior to each submission, correct Promotional APO prices as required, and escalate discrepancies to commercial teams.
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Receive, validate, and submit ETO requests from country sales teams to the factory for 12NC creation; track approvals, maintain status logs, and escalate overdue items to relevant stakeholders.
Activate approved ETO 12NCs via PRT and configure pricing in the system upon approval, ensuring all steps are completed accurately and on time.
Execute monthly and quarterly QxP uploads into pricing tools, validate data integrity prior to each submission, correct Promotional APO prices as required, and escalate discrepancies to commercial teams.
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