Make decisions and execute plans based on performance data to improve operational efficiency such as turnaround time, quality or cost efficiency based on the operational standards.
Measure the effectiveness of all operational approaches and initiatives by placing performance measures to continually monitor the operational performance processes.
Execute the formulation of improved approaches and strategies that facilitate the achievement of operations targets.
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Support M&A opportunities, ensuring strategic alignment and overseeing due diligence with support from the Corporate Services, and Finance team.
Oversee the integration of acquired companies, ensuring a smooth transition and alignment with the company’s strategic objectives.
Integrate risk management into the strategic and corporate planning processes, identifying and assessing strategic risks that could impact the company’s long-term objectives.
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Manage business partners, customers and/or distributors to achieve shared KPIs including sales target, inventory and spending
Develop competencies and processes required to create an effective and efficient sales organization. Provide sales management, budget control and incentive planning.
Ensure effective hiring, orientation, training, development and retention of sales team.
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Identify opportunities to streamline business rules, policies, and operational processes to improve efficiency.
Drive harmonisation initiatives such as but not limited to billing systems, customer notifications, operational channels, and customer experience.
Analyse frontline, customer, and operational channel insights to identify gaps, pain points, and opportunities to enhance customer experience and operational effectiveness.
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Conduct and support orthodontics-related training for designers, including foundational & advanced dental knowledge, internal design rules and complex cases treatment principles to enhance team clinical competency, ensuring designers stay updated with the latest clinical rules and workflows.
Summarize cases into structured reports and documentation to support ongoing learning and professional development within the design team.
Facilitate discussions between designers and relevant team on complex cases, providing expert input to resolve challenges.
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Review and compile emerging product trends, ingredient innovations, and new development processes to identify and act on opportunities for continuous product improvement
Plan and deliver technical training programs for the sales team to build their product knowledge and technical confidence, enhancing customer-facing effectiveness
Maintain laboratory equipment standards and enforce safety protocol compliance, ensuring all product designs meet regulatory and safety requirements
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Apply for employment passes, work permits and related passes for expatriate/ foreign workers and ensure compliance with government/ legal HR requirements.
Assist in Corporate Social Responsibility program and activities.
Handling workplace investigations, disciplinary, and termination procedures.
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Build and grow the affiliate program by recruiting, onboarding, and managing affiliates, creators, and Key Opinion Leaders (KOLs), driving affiliate sales growth through structured campaign planning and product seeding.
Optimize affiliate commission structures and incentive frameworks to retain top-performing partners and sustain revenue growth.
Develop and manage a content calendar spanning livestreams, short-form videos, and affiliate content across platforms including TikTok and Shopee, ensuring all content is conversion-driven and aligned with brand messaging.
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Increase customer satisfaction and loyalty through the design and implementation of customer-specific solutions.
Identify cost improvement opportunities, building on existing operational capabilities and client relationships; engage KN and customer resources to achieve cost savings
Facilitate the implementation of new business by having customer knowledge and understanding their requirements, as well as acting as a subject matter expert for KN's internal operational capabilities.
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Increase customer satisfaction and loyalty through the design and implementation of customer-specific solutions.
Identify cost improvement opportunities, building on existing operational capabilities and client relationships; engage KN and customer resources to achieve cost savings
Facilitate the implementation of new business by having customer knowledge and understanding their requirements, as well as acting as a subject matter expert for KN's internal operational capabilities.
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Efficiently follow up on day-to-day business components, including customer enquiries, RFQs, quotations, sample provisioning, tool tests, and repeat orders.
Track open quotations, conversion statuses, lost-deal root causes, and define next-step commercial actions.
Coordinate closely with cross-functional internal teams to resolve matters relating to technical clarifications, product costing, pricing structures, delivery timelines, and customer issues.
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Manage business partners, customers and/or distributors to achieve shared KPIs including sales target, inventory and spending
Develop competencies and processes required to create an effective and efficient sales organization. Provide sales management, budget control and incentive planning.
Ensure effective hiring, orientation, training, development and retention of sales team.
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