Responsible for actualizing account management strategies, sales planning, sales pipeline management, salesperson development/training and sales activity consistent with the JCI Sales Management Disciplines.
Personally, establish and maintain long term customer relationships with key and target owners, architects, consulting engineers and contractors to influence opportunities.
Through active leadership participation in the local community and professional organizations, maintain an understanding of the business environment (i.e. legislative, purchasing, and market trends).
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Leader Deputy& Support: Assist leaders with daily operations, Quality Assurance (QA), audit prep, candidate selection with People& Culture (P), task distribution, and administrative management (e.g., leave requests). Step up as deputy during leader absences.
Front-Line& Escalated Support: Provide exemplary front-line support and manage complex technical, medical, and marketing-oriented customer requests across various channels (phone, written, digital solutions).
Compliance& Complaints Handling: Meticulously process product complaints and manage adverse events in strict alignment with internal quality guidelines and regulatory mandates.
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Maintain clear documentation of design principles, process models, and solution architectures.
Translate high‑level transformation objectives into clear roadmaps, milestones, and tangible business outcomes (cash acceleration, cycle‑time reduction, service quality, control improvements).
Act as a thought partner to the Associate Director O2C & Banking (Design), shaping priorities and sequencing initiatives in line with overall finance transformation goals.
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An analytical yet creative problem-solver who understands market dynamics and champions distinctive, effective ideas.
Lead the end-to-end brand, communications and go-to-market strategy for Convergence, Postpaid and Fibre, ensuring strong alignment with customer needs, business priorities, commercial objectives and long-term brand equity.
Own the portfolio strategy across the customer lifecycle, translating product and commercial priorities into clear, differentiated propositions that strengthen market competitiveness and drive acquisition.
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Identifies potential new accounts and prepares and implements appropriate accounts penetration plans.
Monitor payment collections and ensure compliance with company policies.
Monitors the achievement of sales objectives with each major account and identifies and proposes plans for business development activities and implements plans for remedial action where necessary.
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