Project Lifecycle Governance: Direct, coordinate, and monitor end-to-end IT projects from initiation, sprint planning, milestone tracking, up to successful production go-live execution.
Sprint & Agile Facilitation: Establish and run structured agile project delivery schedules, monitoring sprint velocities, and removing technical dependencies or operational roadblocks.
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Prepare itemised quotations covering slab, base, finishing, optional epoxy work, delivery and installation, and submit each quotation to the Sales Lead or Founder / CEO for approval of pricing and discount before issue to the customer.
Handle price, lead time and natural-material objections using the Company's written product documentation, and record all material caveats on the quotation rather than communicating them verbally alone.
Carry the retail customer journey from first enquiry through to deposit, slab reservation and order confirmation, supporting the Sales Lead during the Probation Period and assuming individual ownership following confirmation of employment.
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Be accountable for the smooth daily operations and updated sel ling prices associated with your customers.
Be the ‘change agent’ who drives margin improvement projects and commercial outcomes for your customer accounts.
Monitor programs, analyse data and trends, hold regular service performance and business reviews, and initiate improvements for the customer accounts.
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