The acquisition of NTB customers or profitability growth of ETB customers can be through a variety of products offered
Merchant services, Deposit accounts, secured loans (HP, Mortgage, OD on FD), and unsecured products (Business Cash Loans), BANCA
Growing ETB CASA balances will be one of the key focus of CBM, requiring the person to be capable of providing after sales support of helping set-up the digital platform for the customers (Connect FIRST) to perform online payment and payroll, which will ease the business transition into the Hong Leong online platform
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Project Management: Work closely with various stakeholders (both internal and external) to ensure project are implemented as per timeline and meeting overall quality standards and requirements.
Drive Continuous Improvement: Actively participate in various ad-hoc projects focused on enhancing overall Fulfilment Centre processes and efficiency.
Bachelor's degree from a top-tier university is required.
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Being the first line support for all account and system related issuesServe as the representative of VIP customers to internal teams including account, finance, risk and products
Collect customer feedback and manage projects to realise the product change requirements
Provide system and product updates to customers to ensure they are aware of all the major changes in time
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Collaborate with internal and/or external stakeholders to execute projects, ensuring projects are meeting the intended objectives, completed timely and within allocated budget/resources.
Health check Fulfilment Operations team daily operational KPIs, flagging operational issues/risks, and develop temporary workarounds and long-term solutions to de-bottleneck challenges.
Bachelor's degree in engineering, supply chain, or any related qualification.
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Communicate with customers to understand their needs, ensuring that standardized product designs meet their technical and operational requirements.
Identify and improve bottlenecks in the delivery process to enhance efficiency and reduce costs.
Regularly evaluate and update the technical and delivery standards for data center products to keep pace with market changes and technological advancements.
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Create and maintain training materials, cheat sheets and best practise guides.
Pipeline Management: Monitor daily request volumes and build prioritization based on impact to business goals. Ensure team is meeting turnaround times without sacrificing quality.
Serve as first point of contact for complex business problems.
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We are looking for revenue-driven Marketing Experts with strong solution-selling skills. The role involves understanding advertisers’ business goals and recommending the right advertising solutions to help them grow. This is a client-facing, outbound sales role focused on revenue growth and product adoption.
*Key Responsibilities*
* Contact new and existing advertisers/agencies via phone, chat, and email
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Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
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Collaborate with internal and/or external stakeholders to execute projects, ensuring projects are meeting the intended objectives, completed timely and within allocated budget/resources.
Health check Fulfilment Operations team daily operational KPIs, flagging operational issues/risks, and develop temporary workarounds and long-term solutions to de-bottleneck challenges.
Bachelor's degree in engineering, supply chain, or any related qualification.
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