Escalate complex or high-value prospect engagements to the Inside Sales Pioneer or appropriate senior sales personnel for strategic oversight.
Manage inbound enquiry calls and Whatsapp communications, ensuring appropriate routing or effective closure in accordance with established protocols.
Maintain accurate and comprehensive records of call outcomes, client particulars, and scheduled follow-up actions within the CRM system or designed tracking spreadsheet.
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Oversee staff discipline and employee relations matters, including misconduct, grievances, complaints, conflicts and other employee-related issues, and provide appropriate recommendations to management.
Oversee Compensation & Benefits (C&B) including salary structure, allowances, benefits, payroll matters and salary reviews.
Manage statutory and employment-related matters including LHDN, PCB, KWSP, PERKESO, SIP and HRD Corp.
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1 Assist HR Manager with the overall hiring and recruitment, involving planning with related departments and the administrative requirements of both facilities. This is also aligned with the company’s strategic direction.
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Facilitate the offboarding process, including preparing resignation acceptance letters, coordinating exit interviews, and calculating final clearance/short-notice payments.
Assist in processing monthly payroll, ensuring accurate calculations of basic salaries, overtime, allowances, unpaid leave, and deductions.
Manage and ensure timely submission of statutory contributions, including EPF, SOCSO, EIS, and PCB (LHDN) in compliance with Malaysian statutory laws.
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Hands-on command of a consumer application or loyalty platform as an owner — membership growth, CRM, lifecycle campaigns, points economics — not as a stakeholder of someone else's product.
Genuine platform fluency across Instagram, TikTok, Facebook, Threads and Xiaohongshu, with a view on what each is actually good for.
Experience building or professionalising KOL and agency management, including the governance and paper trail behind it.
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