Stay abreast of the market knowledge of insurance/reinsurance industry, internal treaty standards and development of internal policies/external regulations
Regularly benchmark pricing against industry standards to secure "Best-in-Class" terms and negotiate contractual flexibility, such as "right-to-reduce" clauses.
Ensure documentation is systematically maintained with adequate processes and policies in place, and that organizational memory is retained, within the corporate business group.
The role oversees service assurance, SLA management, incident handling, operational coordination, customer management, and continuous improvement across data communication, ICT infrastructure, cloud, and data center environments. The Service Manager acts as the primary operational interface between customers, internal technical teams, vendors, carriers, and data center operators to ensure stable, reliable, and high-quality service delivery.