20 Contact Centre Operations Jobs - June 2026

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Showing 20 jobs results for "contact centre operations"

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Banking Officer (Trade Operations Centre (TROC) - 6 Months Contract Banking Officer (Trade Operations Centre (TROC) - 6 Months Contract

Prospect Workforce Solution Sdn. Bhd.

MYR2,800 - MYR3,000 Per Month

Contract

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station

Conduct reconciliation checks to ensure all vessel screenings have been completed accurately.
Prepare and maintain daily, weekly, and monthly vessel volume reports.
Ensure data accuracy and compliance with internal procedures and reporting requirements. ...

Banking Problem Solving

Be an early applicant!

Posted

3 hours ago

High Opportunity

Process Executive (Customer Service) Process Executive (Customer Service)

Manpower Staffing Services (Malaysia) Sdn. Bhd.

MYR3,300 - MYR4,600 Per Month

Full Time

Fresh Graduates

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station

Adhere to schedule, quality standards, and information security policies.
Meet individual and team performance benchmarks defined by the process.
Participate in training, calibrations, and continuous improvement initiatives. ...

Contact Centre operations BPO operations

Posted

2 days ago

Senior Process Executive (Customer Service) Senior Process Executive (Customer Service)

Manpower Staffing Services (Malaysia) Sdn. Bhd.

MYR4,800 - MYR5,000 Per Month

Full Time

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station

Adhere to schedule, quality standards, and information security policies.
Meet individual and team performance benchmarks defined by the process.
Participate in training, calibrations, and continuous improvement initiatives. ...

Communication Skills Customer Service

Posted

2 days ago

Chat Available

Customer Service Agent / Mandarin Speaker / Call Center Executive

Customer Service Agent / Mandarin Speaker / Call Center Executive Customer Service Agent / Mandarin Speaker / Call Center Executive

SRKay Consulting Group Sdn Bhd

MYR3,000 - MYR5,000 monthly

Full Time

Fresh Graduates

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station

▪ Resolve enquiries within first contact wherever possible to minimise repeat or escalated follow-up.

Inbound call

Posted

a day ago

L1 Customer Service Supervisor (Call Centre) L1 Customer Service Supervisor (Call Centre)

Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd

MYR3,000 - MYR3,100 Per Month

+Additional Compensation

Contract

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station

Validate that cases are: Resolved at L1 where applicable, Escalated to L2/L3 accurately and timely
Manage L1 escalations (within BPO scope only) before routing to internal teams
Conduct daily briefings, coaching, and performance reviews ...

Leadership Customer Service

Posted

7 days ago

Chat Available

Call Center Agent Call Center Agent

SRKay Consulting Group Sdn Bhd

MYR3,000 - MYR5,000 monthly

Full Time

Fresh Graduates

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station

▪ Resolve enquiries within first contact wherever possible to minimise repeat or escalated follow-up.

Inbound call

Posted

7 days ago

Chat Available

Customer Support Agent Customer Support Agent

SRKay Consulting Group Sdn Bhd

MYR3,000 - MYR5,000 monthly

Full Time

Fresh Graduates

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station

▪ Resolve enquiries within first contact wherever possible to minimise repeat or escalated follow-up.

Inbound call

Posted

7 days ago

Chat Available

Customer Service Representative Customer Service Representative

SRKay Consulting Group Sdn Bhd

MYR3,000 - MYR5,000 monthly

Full Time

Fresh Graduates

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station

▪ Resolve enquiries within first contact wherever possible to minimise repeat or escalated follow-up.

Inbound call

Posted

7 days ago

Chat Available

Client Service Associate Client Service Associate

SRKay Consulting Group Sdn Bhd

MYR3,000 - MYR5,000 monthly

Full Time

Fresh Graduates

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station

▪ Resolve enquiries within first contact wherever possible to minimise repeat or escalated follow-up.

Inbound call

Posted

7 days ago

Chat Available

Contact Center Specialist Contact Center Specialist

SRKay Consulting Group Sdn Bhd

MYR3,000 - MYR5,000 monthly

Full Time

Fresh Graduates

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station

▪ Resolve enquiries within first contact wherever possible to minimise repeat or escalated follow-up.

Inbound call

Posted

7 days ago

Manager-Senior Manager, Technology Platform - Contact Centre Operations, ASD Manager-Senior Manager, Technology Platform - Contact Centre Operations, ASD

MOH Holdings (Singapore)

Undisclosed

Full Time

Singapore

Partner with business, policy and technology stakeholders to ensure solution is aligned with service objectives, governance requirements, operational priorities and user needs.
Lead the procurement, implementation, onboarding, and operationalisation of Contact Centre platform and related capabilities.
Assess, evaluate and recommend suitable digital engagement channels such as voice, chatbot, WhatsApp, web chat, and other citizen engagement platforms to enhance accessibility and citizen experience. ...

Posted

25 days ago

Operations Manager (Contact Centre) Operations Manager (Contact Centre)

AGAPE CP HOLDINGS PTE. LTD.

SGD3,200 - SGD3,200 Per Month

Full Time

Singapore

In charge of delegating workflow to Team Leaders and ensure operational needs are forecasted and addressed adequately
Generate daily, weekly and monthly Operational Health reports to Head of Operations
To do planning, forecasting, implementing and monitoring of assigned campaigns ...

Posted

9 days ago

Assistant General Manager Security Operation Centre (Contract) Assistant General Manager Security Operation Centre (Contract)

Telekom Malaysia

Undisclosed

Full Time

KL City

Develop, implement and ensure compliance of SOC policies, procedures, and workflows
Oversee the daily operation and delivery of managed security services to customers, ensuring service level agreements (SLAs) are met or exceeded.
Maintain regular communication with customer to understand their security needs, provide updates on security incidents, and offer recommendations for improving their security posture. ...

Posted

8 days ago

Executive-Senior Executive, Venue Operations (OCBC Aquatic Centre) 1 year contract Executive-Senior Executive, Venue Operations (OCBC Aquatic Centre) 1 year contract

The Kallang Group

Undisclosed

Full Time

Singapore

Prepares agendas, minutes, and records of meetings when required.
Operates standard office equipment such as copiers, computer keyboard, calculators, printers, fax, sorters, collators, canner and other common to an administrate environment.
Assists in budget preparation and fiscal/financial record keeping. ...

Posted

3 days ago

Lecturer - Data Centre Infrastructure - Operation [ITE College East] - 2 Year Contract Lecturer - Data Centre Infrastructure - Operation [ITE College East] - 2 Year Contract

ITE Institute Of Technical Education

Undisclosed

Full Time

Singapore

[What we are looking for]
You should be trained in Information Technology, Facilities Management or equivalent and familiar with at least two of the following:
- Cisco Networking Technologies - Windows Server Administration ...

Posted

7 days ago

Lecturer - Data Centre Infrastructure - Operation [ITE College East] - 2 Year Contract Lecturer - Data Centre Infrastructure - Operation [ITE College East] - 2 Year Contract

Institute Of Technical Education

Undisclosed

Full Time

Singapore

Fire Protection Systems
Electrical Technology
Air-Conditioning & Mechanical Ventilation System ...

Posted

8 days ago

Senior Associate-Contact Centre (Healthcare Management - Cantonese Speaking) Senior Associate-Contact Centre (Healthcare Management - Cantonese Speaking)

AIA Shared Services

Undisclosed

Full Time

Cyberjaya

Manage cases efficiently and ensuring compliance with company policies and procedures.
Take ownership of cases and manage them proactively, ensuring progress aligns with the best interests of both the member and the client.
Ensure all calls/Chats are answered promptly, appropriately and courteously & within Service Level Agreement (SLA). ...

Posted

3 days ago

AVP, Service Manager - Contact Centre - Global Mkts Equities AVP, Service Manager - Contact Centre - Global Mkts Equities

OCBC

Undisclosed

Full Time

Singapore

Serve as the first point of escalation for operational and customer-related issues.
Ensure all customer requests are resolved within established Service Level Agreements (SLAs).
Monitor real-time contact volumes, queue performance, and service levels, taking proactive actions to address shortfalls. ...

Posted

7 days ago

AVP, Service Manager - Contact Centre - Global Mkts Equities AVP, Service Manager - Contact Centre - Global Mkts Equities

OCBC Bank

Undisclosed

Full Time

Singapore

Ability to work in a fast-paced environment, with a high level of adaptability and resilience
Possess experience in leading a team of staff in contact centre
Strong team player, with a customer-centric approach and a passion for delivering exceptional service ...

Posted

7 days ago

AVP, Service Manager - Contact Centre - Global Mkts Equities AVP, Service Manager - Contact Centre - Global Mkts Equities

OCBC

Undisclosed

Full Time

Singapore

Manage scheduling, workload distribution, and capacity planning to maintain optimal coverage.
Serve as the first point of escalation for operational and customer-related issues.
Service Level Management & Performance Monitoring ...

Posted

8 days ago