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300+ Contact Centre Jobs - September 2026 - High Salaries
Showing 368 jobs results for
"contact centre"
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Manage Alert
Undisclosed
- Ensure correct data is captured for risk assessments to be made using the existing systems, e.g. ICS/ECS, DPSS.
- Ensure correct data is captured for shipment movement through the Network in accordance to Global SOP and compliance to Customs requirements.
- Ensure correct data is captured for track and trace functions. ...
Posted
5 days ago
Undisclosed
Singapore
- Microsoft Teams Support: Provide comprehensive support for Microsoft Teams, including instant messaging, video, and voice capabilities.
- Stakeholder Engagement: Collaborate with stakeholders on operational, functional, and technical issues, providing resolutions from L1 to L2 levels. Escalate to product or engineering teams as necessary.
- Ticket Queue Management: Monitor, acknowledge, analyze, and resolve issues through various ticketing systems. Ensure timely responses and solutions are provided to meet customer support SLA requirements. ...
Posted
8 days ago
Undisclosed
KL City
- Oversee end-to-end customer service operations across all channels (e.g., calls, emails, chat, and digital platforms), ensuring accuracy, consistency, and adherence to approved service standards and operating procedures.
- Ensure customer interactions are handled within agreed service levels by actively monitoring volumes, queue performance, turnaround times, and case ageing.
- Drive service excellence by continuously reviewing customer journeys, identifying pain points, and implementing actions that improve customer outcomes and satisfaction. ...
Posted
8 days ago
SGD2,100 - SGD2,100 Per Month
Singapore
- Apply collection best practices and relevant strategies to improve collection effectiveness
- Arrange and negotiate payment plans with customers to facilitate debt recovery
- Perform administrative duties related to enquiries and accounts monitoring to support collection processes ...
Posted
9 days ago
SGD2,000 - SGD2,000 Per Month
Singapore
- · General customer service duties
- · Handle patient enquiries, provide billing information to patients
- · Sending statement of accounts ...
Posted
12 days ago
SGD2,000 - SGD3,000 Per Month
Bukit Merah
- Handle patient enquiries, provide billing information to patients
- Sending statement of accounts
- Proactive, committed and self-motivated ...
Posted
12 days ago
Undisclosed
- To optimize service level and ensure regulatory compliance for all products before shipment
- Collaborate closely with Physical Distribution and Transport teams to coordinate order scheduling and transport capacity planning, ensuring timely delivery and optimal logistics execution
- Partner with Credit Manager to identify any credit risks and to implement corrective actions. ...
Posted
12 days ago
Undisclosed
KL City
- Develop training modules and SOPs for call center agents specific to Meet & Greet offerings and protocols.
- Work with key service partners and internal operations teams to streamline processes and improve guest experience.
- Support and drive initiatives to streamline processes, reduce costs, and enhance productivity across ALLWAYS locations. ...
Posted
12 days ago
Undisclosed
- Lead the integration of Amazon Connect with CRM, ticketing, workforce management, and enterprise applications through APIs and middleware.
- Configure and optimize AWS services supporting Amazon Connect, including:
- AWS Lambda ...
Posted
3 days ago
Undisclosed
- Lead integration of Amazon Connect with CRM, ticketing, workforce management, and enterprise applications through APIs and middleware.
- Configure and optimize AWS services supporting Amazon Connect, including:
- Design omnichannel customer engagement workflows and agent desktop experiences. ...
Posted
2 days ago
Undisclosed
Singapore
- Translate technical capabilities into clear business outcomes, enabling customers to achieve measurable ROI and operational efficiency.
- Evaluate vendor technologies and ecosystems, negotiate strategic partnerships, select optimal components for scalability, innovation and potential managed services offering.
- Collaborate with solution and operations teams to define delivery frameworks covering provisioning, integration, UAT and production transition. ...
Posted
8 days ago
Undisclosed
KL City
- Identify workflow inefficiencies, implement best practices, and drive initiatives to enhance ticketing processes and overall customer experience
- Responsible for the administration and control of the underlying IT systems of the contact management (ServiceNow) and thereby ensuring a high-quality and efficient processing of requests by the operational departments as well as a systematic exchange between the downstream support functions
- Coordination and maintenance of knowledge base, work instruction, standard operating procedure and information systems such as frequently asked questions (FAQs) and self-services as well as an alignment of the contents with the respective operational department ...
Posted
21 days ago
DYNAMIC HUMAN CAPITAL PTE. LTD.
SGD2,300 - SGD2,300 Per Month
Singapore
- Provide administrative support in the Call Centre
- Cover the Team Managers' duties and shift where necessary
- Any other ad-hoc tasks that may be assigned by the management ...
Posted
16 days ago
Income Insurance Limited
Undisclosed
Singapore
- Problem Resolution
- Handle complex or high-value customer interactions.
- Ensure that customer enquiries are resolved accurately, effectively and efficiently ...
Posted
10 days ago
Customer Service trainer (Immediate Intake - 6mos Contract) Customer Service trainer (Immediate Intake - 6mos Contract)
Transcosmos Malaysia Sdn Bhd
MYR4,000 - MYR5,300 Per Month
- Minimum two years of customer service experience, preferably within the gaming, technology, e-commerce, contact centre or digital service industry.
- At least one year of experience as a Trainer, Learning and Development Specialist, Subject Matter Expert or similar role is preferred.
- Experience delivering classroom or virtual training, developing training materials and conducting learner assessments will be an added advantage. ...
Posted
24 days ago
P&A Smart Solution (M) Sdn Bhd
MYR4,000 - MYR6,000 Per Month
- Monitor daily call centre performance, including call volume, productivity, conversion/recovery performance, attendance and service levels.
- Analyse performance reports and identify areas for improvement.
- Develop and implement strategies to improve team productivity, call quality and overall operational efficiency. ...
Posted
24 days ago
Contract Executive, Customer Care (1 year contract) Contract Executive, Customer Care (1 year contract)
Income Insurance Limited
Undisclosed
Singapore
- Handle 2nd level enquiries from backend customers’ enquiries through checks and verifications against source documents and related information.
- Investigate on complaints and mitigating measures.
- Collaborate with stakeholders to understand requirements and fulfil objectives. ...
Posted
13 days ago
Undisclosed
- To optimize service level and ensure regulatory compliance for all products before shipment
- Collaborate closely with Physical Distribution and Transport teams to coordinate order scheduling and transport capacity planning, ensuring timely delivery and optimal logistics execution
- Partner with Credit Manager to identify any credit risks and to implement corrective actions. ...
Posted
25 days ago
MYR1,700 - MYR2,500 Per Month
- Bertanggungjawab membuat eskalasi melalui panggilan telefon atau e-mel bagi kes FLM Pending dan Priority Machine kepada Team Leader, Zone Leader, Officer, Executive atau pihak pengurusan yang lebih tinggi apabila diperlukan (Seluruh Malaysia).
- Bertanggungjawab mengemas kini dan memantau semua tugasan FLM yang diberikan sehingga selesai pada setiap hari (Seluruh Malaysia).
- Bertanggungjawab mengendalikan panggilan telefon daripada pihak bank berkaitan perkara-perkara FLM serta memberikan maklum balas yang tepat dan profesional. ...
Posted
25 days ago
Income Insurance Limited
Undisclosed
Singapore
- Inbound Calls (As Required): Handle incoming customer calls to address inquiries, concerns, or issues when operational needs require voice support.
- Outbound Calls (As Required): Conduct outbound calls for follow-ups, service updates, information verification, or issue resolution as needed.
- Problem Resolution ...
Posted
10 days ago
Undisclosed
Taman Wilayah Selayang
- Positively deal with and learn from customer complaints and comments with follow-up and feedback to the related Front Office Manager / Assistant Front Office Manager .
- Handle complaint promptly and efficiently, taking the necessary action, and informing the Guest Service Manager to follow-up where appropriate.
- Follow-up with all guests to ensure satisfaction with problem resolutions (service recovery). ...
Posted
25 days ago
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