Luggage, equipments (e.g. Trolleys) must be arranged in an orderly manner and not cause obstruction. Signboard, page board and other operating equipment must be presentable and in functioning order
Any issues / complaints must be given top priority, handled and resolved to guest satisfaction in the quickest possible time. Any decision or action taken must also be in the hotel’s interest and according to established policies and procedures
Receive, record, and follow up on residents' and tenants' requests, complaints, maintenance issues, and feedback, ensuring timely coordination with the relevant departments for resolution.
Assist with the booking of common facilities, move-in and move-out arrangements, parcel and courier handling, and other resident-related services in accordance with established procedures.
Answer telephone calls, emails, and other correspondence professionally, maintaining accurate records of visitor logs, service requests, incidents, lost and found items, and other operational documentation.
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