Collaborate closely with CX project leads to provide timely and actionable input on product and business rules, ensuring execution aligns with project objectives and overall CX strategy.
Support change communication efforts by collaborating with internal stakeholders, ensuring clear, consistent, and timely messaging that supports smooth adoption of new processes, technologies, and customer-obsessed changes.
Maintain and update knowledge base content for both internal and external customers, contributing to the unification of information into a cohesive knowledge management system, including AI readiness.
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Ensure consistency and alignment of brand-level marketing communication strategies across Southeast Asia.
Collaborate closely with key stakeholders ie digital marketing, sales, commercial excellence, divisions as well as external contacts to ensure priorities and key messages are aligned.
Drive proactive thought leadership through: Public relations, Media engagement and Industry associations and partnerships.
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Supervise postgraduate research and foster a culture of scholarly teaching and continuous improvement
Uphold and advance high standards of teaching excellence to meet and exceed the University’s expectations for academic quality and student success.
Provide academic leadership in scholarly activities, including leading research projects, publishing in high-impact journals, presenting at international conferences, and engaging in relevant community or industry collaborations.
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Manage and coordinate with creative designers, event and advertising agencies, and internal stakeholders to ensure the timely delivery of campaign assets and marketing communications in line with brand and campaign guidelines.
Drive member activation and re-engagement initiatives through targeted campaigns, personalised promotions, and marketing communications.
Manage and monitor the set-up of campaigns, promotions, and events within the Sunway Super App Loyalty Management System and Portal
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Plan and coordinate corporate events, client engagement activities, exhibitions, and CSR initiatives to enhance the Company’s visibility and stakeholder relations.
Draft, review, and update communication and marketing policies and brand guidelines to ensure consistency, compliance, and alignment with warehouse and logistics operations.
Monitor and analyze communication and marketing performance metrics (campaign effectiveness, social media engagement, and client feedback) to continuously improve strategies.
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Lead the Sustainability, Promotions & Communication Department in strengthening the reputation, acceptance and global market positioning of Malaysian palm oil through integrated promotional, communications and sustainability strategies.
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Collaborate closely with CX project leads to provide timely and actionable input on product and business rules, ensuring execution aligns with project objectives and overall CX strategy.
Support change communication efforts by collaborating with internal stakeholders, ensuring clear, consistent, and timely messaging that supports smooth adoption of new processes, technologies, and customer-obsessed changes.
Maintain and update knowledge base content for both internal and external customers, contributing to the unification of information into a cohesive knowledge management system, including AI readiness.
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