Lead major incident response, service recovery, escalation management, root cause analysis, and problem management activities to minimize business impact and prevent recurrence.
Drive OS platform engineering, including evaluation, testing, certification, and deployment of operating system releases, patches, and platform standards to ensure secure, stable, and supportable environments.
Own platform lifecycle management, vulnerability remediation, patch compliance, and security hardening initiatives to meet cybersecurity, audit, and regulatory requirements.
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Works with other technology groups in resolving production issues, including security related issues
Responsible for capacity planning of Compute infrastructure, including licensing and vendor support related engagements. Also includes obsolescence management
Work with Change Management to propose and implement changes, especially for patching and migrations.
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