Enterprise Resource Planning (ERP)
Troubleshooting
IT Budgeting
Management Information System
Document Management
Documentation
User Acceptance Testing
Basic IT Troubleshooting
Application Support
Familiarity with Retail Management Software
Ticketing System
Basic LAN/WAN Networking
Windows OS & Microsoft Office
Hardware & Software Installation
Basic SQL (Added Advantage)
Good Communication Skills
Problem-Solving Skills
Collaborate with other DIS Units, other Functions, and third parties in annual security posture assessment exercise to ensure closure for all security gaps discovered by the respective custodians within the committed timeline.
Communicates with stakeholders for projected business growth to ensure the network is operating at optimum performance for the business.
Establishes Level 2 maintenance and support contract with network and security vendors that incorporates service level and scheduled maintenance to maximize the availability, reliability and integrity of the apps.
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Ensuring recording data retention and retrieving video footage upon authorized request from time to time. Update CCTV accessing privileges as well required.
Provide assistant and technical support or guidance to cross - functional team members to ensure smooth operations as and when required.
Act under the discretion of the supervisor or superior, especially in complex or critical situations.
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Technical Support & Troubleshooting Skills
Hardware & Software Knowledge
Network & Infrastructure Skills
System Administration Skills
Cybersecurity Awareness
IT Support & User Training
Soft Skills
Review and maintain cybersecurity policies, standards, and procedures, ensuring alignment with regulatory requirements (e.g., Cyber Security Act 2024, MHA, NCII sector requirements).
Perform and support cybersecurity risk assessments, recommending mitigation or acceptance plans to ensure secure operation of systems and digital platforms.
Coordinate with internal IT team, vendors, concessionaires, and project teams to embed cybersecurity-by-design in all technology initiatives and digital platforms.
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To arrange preparation for line trial, standard panel and product data.
Make arrangement for preparation of specification test and workability test, and assign project to TA's. After that, monitor the progress of the project and analyse the result.
Responsible for lab 5S activities, such as own area cleaning, monitor overall lab cleanliness, monitor of spray booth, preparation area and oven room cleanliness
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Technical Guidance: Provide technical expertise in automation tools and technologies, supporting team members in troubleshooting and optimizing solutions.
Stakeholder Communication: Liaise with cross-functional teams, including IT, operations, and management, to ensure alignment and support for automation initiatives.
Performance Metrics: Develop and track key performance indicators (KPIs) to measure the success of automation efforts and report findings to senior management.
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Software Development
API Design
Backend Development
Problem Solving
Database Management
Version Control (Git)
Agile Methodologies
Testing and Debugging
Cloud Computing (AWS/Azure/GCP)
Object-Oriented Programming (OOP)
Object-Oriented Programming (OOP)
To coordinate with site team on work progress with minimum guidance
To liaise with sub-contractors and consultants to ensure all works are carried out according to construction drawing and specification with good quality of workmanship
To control and minimize wastage of materials & idling of machinery at site
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Develop and oversee SOPs for device deployment, proactive maintenance, and NIST 800-88 compliant data sanitization for end-of-life cycles.
Prepare proposals, solution overviews, BOMs/BOQs, and SOWs, and collaborate with commercial teams on pricing and cost models aligned to Rentalworks’ 3R and sustainability value proposition.
Deliver clear, compelling presentations, demos, and technical workshops to IT teams and business stakeholders including management/C suite.
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• Maintain real-time documentation of field activities, terminal serial numbers, and merchant sign-offs using Field Service Management (FSM) tracking tools.
• Provide brief onsite training to merchants on basic terminal operations and escalate backend network issues to the Terminal Management Unit (TMU).
Application Support
IT Support
Troubleshooting
System Administration
Customer Service
Technical Support
Web Development
Application Development
Problem Solving
Attention to Detail
Communication
Verbal Communication
Replenishment- proactively to ensure restocking hardware inventory, software licenses renewal, or peripheral supplies before they run out.
Identifying, acquire, manage and track IT Assets (hardware, software, and yearly renewal services subscription)
Sourcing and vendor management: source, evaluate, recommended cost- effective, ensure timely delivery and service level agreements (SLAs) for software and hardware acquisition.
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