Perform independent review and sample testing on key controls
Monitor and report status of remediation action plans developed via Operational Risk Events, RCSA or any other risk related reviews by the second line to Management and Board Risk Committees
Define, update and monitor Risk Thresholds, Key Risk Indicators and prepare risk dashboard for Management and Board reporting purposes
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This role is responsible for developing and implementing the governance and operating framework for Sun Life bancassurance in Asia as a first line of defense function. The role will also play a pivotal role in overseeing risks tied to how policies are sold (agents, bank partners, digital, etc.), ensuring compliance, preventing fraud/mis-selling, and protecting the company's reputation by managing new risks associated with any change in distribution models, while ensuring fair customer outcomes and profitable growth across complex omnichannel networks.
Major accountabilities
Lead the articulation and effective implementation of the distribution risk governance framework (i.e. operating guidelines and associated policies) for the Bancassurance partnerships and Agency channel.
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Organise and chair the defects meeting in the absence of the HOD.
Monitor status of overall projects defects rectification work are completed within the stipulated period and to provide feedback on the performance of the sub-contractors.
Prepare periodical report on the status of defects rectification work and to generate reports when required by the HOD to ensure proper and effective documentation and filing system.
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Proactively monitor and analyze changes in tax laws and regulations, providing timely updates, assessments, and recommendations to the business.
Collaborate closely with the Zone Tax Director (based in Singapore) and the Tax ERP team (based in Malaysia) to build a case when a deviation from the standard framework is required.
Contribute to the development and implementation of robust tax risk management strategies by identifying, assessing, and mitigating potential tax exposures.
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Maintain proper documentation (site diary, inspection records, test reports, NCRs, defect lists) and report defects and non-compliance.
Liaise with consultants and contractors, attend site meetings, and support project handover, defect rectification during DLP, and post-handover matters (JMB/RA).
Translate complex financial data into clear, actionable insights for senior stakeholders.
Develop management reporting, dashboards, and analytical models. Liaise with SSC, bankers, tax agent, auditors, company secretary, and other external stakeholders (Gov. agents, MDEC, Customs Department, State Government, etc) on matters pertaining to finance and statutory compliance.
Lead continous improvement initiatives across IT controlling and finance.
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Monitor and reconcile financial transactions to ensure data accuracy and completeness.Investigate and resolve accounting discrepancies, variances, and client queries in a timely manner.Support payroll and cash flow monitoring where required.Ensure accounting data is properly maintained within accounting and ERP systems.
Act as a key point of contact for clients regarding accounting and operational matters.Work closely with internal tax, payroll, and corporate secretarial teams to ensure seamless service delivery.Provide guidance and support to junior accounting staff when required.Prepare operational reports and client updates for management review.
Ensure compliance with SSM, LHDN, EPF, SOCSO, EIS, and other Malaysian statutory requirements.Coordinate with auditors, company secretaries, and external stakeholders during annual audit and filing exercises.Maintain accurate statutory records and support clients with corporate governance and compliance matters.Stay updated on Malaysian accounting standards, tax regulations, and compliance developments.
Act as the primary point of contact for clients on accounting, tax, and operational matters.Collaborate with internal payroll, corporate secretarial, and advisory teams to ensure seamless service delivery.Provide guidance, mentoring, and technical support to junior accountants and executives.Prepare management reports, operational updates, and KPI dashboards for senior management and regional stakeholders.