Address and resolve customer complaints and concerns promptly and professionally, employing conflict resolution techniques to ensure a positive guest experience.
Compile and summarize user feedback and issues, coordinate with relevant departments for resolution, and ensure all customer issues are followed up and fully resolved.
Accurately document all customer interactions, feedback, and resolutions in the Customer Relationship Management (CRM) system, ensuring data integrity and providing insights for service improvement.
Maintain a clean and sanitary work environment by adhering to all food safety and hygiene regulations, including proper food storage, handling, and waste disposal.
Maintain a clean and sanitary work environment by adhering to all food safety and hygiene regulations, including proper food storage, handling, and waste disposal.